Search

Super Library Marketing: Practical Tips and Ideas for Library Promotion

Open Search
Category

project management

The Library Marketer’s Guide to Saying ‘No’ to Promotions Without Burning Bridges

Photo courtesy Cincinnati and Hamilton County Public Library

How many times have you said “no” to promotional requests in the past week or month, or year? If the answer is “never”, this article is for you.

I bet some of these situations sound familiar to you:

  • A librarian running a small program like a knitting group or a recurring storytime asks you for posters, flyers, social media posts, a press release, and newsletter space, even though the program doesn’t align with the library’s big strategic goals. Saying no can feel like you’re not supporting your co-workers.
  • A library director loves a specific service (like the seed library) and wants a big promotional push for it, even though your user data shows it’s a niche interest with low engagement. It’s hard to push back against leadership!
  •  A department forgot to tell you about a major event until a few days before, and now they want a huge promotional campaign. (This happened to one of my library marketing friends recently!) You want to be a collaborator, but rushing something often leads to poor results.
  • Every year, the library promotes a National Poetry Month event with posters, displays, and social media blasts, even though turnout and interest have been very low for years. You’ve likely heard the sentence, “But we’ve always done it this way” before! It’s hard to change traditional promotional campaigns without seeming like you’re devaluing them or being difficult.
  • Someone suggests you start posting to a new platform, like Threads or TikTok. Even if it doesn’t fit the strategy or audience, there’s a fear of “falling behind” if you don’t jump in.

As hard as it is to do, it’s important to say “no” sometimes because library marketing is not just about being busy. It’s about being effective. If you can learn when to push back, you’ll demonstrate to your coworkers and supervisors that your job isn’t just to be a “promotional service desk.” Your work has a strategic purpose.

To help you make those strategic decisions, you’ll find a link at the end of this post to a guide I’ve created. It has a list of questions to ask so you can decide how much promotional support to give to each request.

So, how do you politely say “no” to requests outside of your strategy? Here are some scripts you can use.

Scripts to help you politely say no:

  • “Thanks for thinking of the marketing team! Right now, we’re focusing our resources on initiatives that directly support our library’s strategic goals for the year. Unfortunately, we aren’t able to take on additional promotions at this time.”
  • “I really appreciate your enthusiasm! We have a full slate of promotions already planned that align with our library’s key priorities. I won’t be able to add this to the calendar, but I’m happy to brainstorm ways you could promote it independently.”
  • “Our current marketing plan is tightly focused on [example: increasing card signups among new residents], so we have to prioritize projects tied to that goal. I’ll keep your event in mind for future opportunities.”
  • “We won’t be able to offer a full campaign for this event, but here’s a customizable poster template you can use. We can also share it internally with staff to help spread the word.”
  • “While we can’t do a full feature in the main newsletter, I can add a short mention in our ‘Upcoming Events’ section if you get me the info by [deadline].”
  • “This project doesn’t align with our current focus areas, but it might be a great fit for our [bulletin board / in-branch digital sign / social media story]. Let’s talk about some of those options.”

The importance of buy-in from your supervisor

Whenever you find yourself in a situation where you need to say no, it’s a good idea to give your supervisor a heads-up. You can say:

  • “I wanted to let you know that I’m going to recommend a lighter promotion plan for [person or department]’s [project/event]. It’s a great initiative, but based on our marketing priorities for [this quarter/this year], it doesn’t align with those priorities. I’m offering [a few options] instead to support them without pulling too much from our strategic efforts.”

You might also consider asking your boss for guidance and support in managing these requests. This invites your boss into the decision without making it feel like you’re just refusing work or being lazy. You can say:

  • “I’m seeing more requests come in for promotions that aren’t tied to our current goals. To stay focused, I’d like to suggest that we prioritize projects based on [brief criteria — like audience reach, strategic importance, or alignment with core services]. Would you be comfortable if I used those filters to decide what we promote fully and for what we offer lighter support?”   

And what if your boss is the one making these requests? Try saying:

  • “That’s a really interesting idea, and I am happy to do it. As you know, our marketing plan is heavily focused on [strategic goal], and I’m concerned that if we stretch ourselves and our work too thin, we won’t hit the targets we’ve committed to. Can you help me prioritize this work?”

When you receive pushback from a supervisor, remember to frame your response in terms of impact, like meeting goals and maximizing results. Emphasize that you’re thinking of the big picture and trying to protect library resources. Sometimes, offering alternatives instead of a flat-out “no” is a good way to redirect a request.

Library Marketing Promotion Decision Guide

To help you choose between full promotional support and lighter promotional support, I created a cheat sheet of sorts. The Library Marketing Promotional Decision Guide contains questions that will help you and will help the requestor understand your decision. You can download the guide for free here.

Need more inspiration?

Stressed? Exhausted? Here Are My Top 4 Tips for Handling Library Marketing Burnout

Subscribe to this blog, and you’ll receive an email whenever I post. To do that, enter your email address and click on the “Follow” button in the lower left-hand corner of the page. You can also follow me on the following social media platforms:

2

Want To Boost Your Library Marketing Creativity? Here Are 10 Ways To Reduce Stress so You Can Do Your Best Work

Photo courtesy Cincinnati and Hamilton County Public Library

For my birthday, my 23-year-old daughter gave me a gratitude journal. She told me about her own practice of writing in her journal first thing in the morning and right before bed. She gives herself space to list what she’s grateful for and sets her mindset for the day.

In fact, she’s got a whole routine for morning and night that’s incredibly healthy. She eats well, exercises, and tells me all the time that I’m worth taking care of. She’s my self-care inspiration.

I’m trying hard to follow her example. I think people of my generation (Gen X) have been trained to overwork. We were told that productivity equals worth. But that philosophy leaves many of us feeling exhausted, overworked, and underappreciated.

Burnout is real, especially for communicators. Nearly 75 percent of people working in marketing and communications say they experience burnout.

I want to help my readers avoid burnout and love their job in library marketing! These are my personal tips for managing stress.

10 tips to manage stress in library marketing

#1: Create a space where you want to work.

When I worked at the library, my office was in a windowless basement. It was lit by fluorescent lights and was incredibly sterile. It looked like a glass cage.

I was happy to have my own workspace, but it was not a space in which I wanted to work. So, I made a few minor changes.

I hung blue twinkling lights around the perimeter and bought a funky blue desk lamp at Goodwill. I papered the glass windows with cards and notes that I’d received from former interns and co-workers. I bought a tiny portable speaker and played soft music through my iPhone while I worked.

These changes may seem very small. But they worked to create a place where I looked forward to coming each morning.

You can do the same by auditing your current workspace. Is your desk a place that will foster creativity and productive work?

If not, then spend some time working on your workspace. Dim the lighting. Declutter your desk. Store some snacks or your favorite candy in your desk. Bring your favorite mug to work to make coffee or tea time more enjoyable. Hang some artwork.

If you’re working in a shared area, do what you can to add a personal touch to the space. And invest in headphones so you can play music or white noise or whatever you need to help you focus.

#2: Don’t eat at your desk.

Stopping for half an hour to eat gives you a natural boost in productivity and it helps to refresh your mind for the second half of your workday.

Don’t use this time to catch up on emails. Grab a book. Head outside if you can and spend half an hour in the sun.

#3: Don’t try to multitask.

It’s tempting to try and tackle several tasks simultaneously. That seems like a productive use of time. But it’s the opposite because you do none of them well.

Constantly switching focus makes you less productive and strains your brain. Try your hardest to focus on one task at a time.

I’ll often close my email and Teams when I know my focus might be pulled away from an important task. When I worked at the library, I would take my laptop into the stacks or into a conference room. A change of scenery can often help you hyperfocus on a task that needs tackling.

#4: Take breaks during the day.

You want to look away from your computer every 20 minutes.  And every hour, give yourself a few moments to take a mindful break. Stretch, look out the window, or go outside and really pay attention to what you see, hear, feel, and smell.

If you need help with this, there are lots of apps for your phone that will remind you to take time for yourself. Or you can use Tomato Timer on your laptop or desktop to nudge you.

#5: Create a shut-down routine.

When you’re done working, create a routine to tell your brain that work time is over. Turn off notifications on your phone if you can. Shut the computer. Resist the temptation to look at your library’s social media accounts when you’re not on call. This is an especially important step for those of you who work from home.

#6: Give yourself the grace to be imperfect.

Even though I know it feels like it sometimes, no one will die if your email or social media post doesn’t get the engagement you were hoping for.

So much of what impacts our marketing is out of our control. And all of marketing is an experiment. That’s what drives innovation in your promotions.

If your promotion fails, it doesn’t mean you are a failure. Give yourself permission to try something else!

#7: Celebrate success.

Success is a great motivator, and we often focus too much on what we have to do next. We should spend just as much time celebrating and examining the emails, social media posts, flyers, website graphics, videos… etc. that do well.

Why did a specific promotion work? How did that tactic help your library reach its overall goals? Ask yourself this question for every promotion you do. Pretty soon, you’ll start to see your successes pile up!

Before you leave work each day, write down one thing you did well that day. Share your successes with your co-workers (and keep a running list for your performance review.) You can also share your successes every Friday on the Library Marketing Book Club Facebook page.

#8: Find ways to recharge your creativity

You might have noticed that every time I interview a library marketer, I ask them what they do for inspiration. That’s because motivation naturally flags over time. It helps to have sources of inspiration and energy when we’re stuck in a rut.

Go to a conference. Read a book. Listen to a podcast. Watch a TED Talk. Read a blog post. Meet with a mentor. Pick one thing that will get your creativity and productivity flowing again and schedule it as part of your regular work routine.  

#9: Use your vacation and sick time.

If you are having a day where you’re just feeling drained, exhausted, and stressed, use your sick time to take a mental health day.

And plan to take time off from work at least once a year. For me, disconnecting from work for an extended period is the best productivity boost. For the first day, I’m super tempted to check my email. Then, I go into a period of about 2-3 days where work is the furthest thing from my mind. I have a job?? Then, right around day 5, I start to process new ideas for promotions and posts for this blog! I end up sending emails to myself with those ideas so I can tackle them when I get back.

But I firmly believe that I would never come up with those new ideas if I didn’t give myself permission to not think about work. And for me, that means physical separation from the office. Maybe you’re the same way!

#10: Ask for help.

73 percent of people don’t ask for help on the job when they need it, according to Study Finds.  The survey also found that 53 percent of people feel held back from achieving certain goals in their lives because they try to go at it alone.

These numbers are incredibly sad.  And I would hope that you would feel comfortable enough in your library to ask your co-workers and fellow library marketers for help. But if that’s not something you can do, you can always reach out to me. I’ll always do my best to get back to you.

More Advice

How to Get Stuff Done Without Losing Your Mind: My Top 6 Time Management Tips for the Busy Library Marketer

Subscribe to this blog and you’ll receive an email whenever I post. To do that, enter your email address and click on the “Follow” button in the lower left-hand corner of the page. You can also follow me on the following social media platforms:

0

We Have a Problem: Burnout Is Real. Here Are the Top 5 Threats to Library Promotional Work.

Photo courtesy Cincinnati and Hamilton County Public Library

I sometimes daydream about taking a nap in the middle of the workday.

It would be easy enough. My office is in a shed in our backyard and ya’ll, there’s a pullout bed in here. I could totally take a power nap any time I wanted to.

But I never do.

Why NOT?? Seriously, what is wrong with me?

For many of you, a midday work nap is something you could never consider. You simply don’t have time. Marketing your library is not the only work task you are expected to do. You are answering phones. You’re filling holds. You’re making sock puppets for story time. You’re cleaning the restroom.

Your work is demanding. And for many of you, it’s leading to staff burnout.

Burnout is a big problem in library marketing. A quarter of all public libraries in the United States lost staff positions after the pandemic, according to the Public Library Association. And in more than half of those libraries, those positions were not replaced.

So, we’re doing more with less. And the burden is even heavier for those of you working to promote your library.

According to a survey by Blind, the burnout rate for anyone working in marketing and communications was already high pre-pandemic, at 74.8 percent. After the pandemic, that rate shot up to 83.3 percent.

We have a problem. But I’m certain my readers already knew that.

What do we do about it?

For the next two weeks, I want to address this issue. I’ll share some strategies I’ve learned in my own work and research.

I decided to write this series now because:

  • Summer is stressful and busy for library promotions.
  • You’ll do better promotional work when you aren’t stressed, and that’s good for your library.
  • I like you. A lot.

What the heck is burnout?

The World Health Organization (WHO) classifies burnout as a “syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed.”

There are three main symptoms:

  • Feelings of fatigue, lethargy, or exhaustion
  • Feelings negative or apathetic about your library marketing work
  • Reduced productivity

Why are library marketers experiencing burnout?

This is, by no means, a comprehensive list. But I talk with libraries every day as part of my day job. And here are the main causes of burnout I’ve noticed.  

Outside threats, like book challenges, hostile library boards, and antagonistic community members.

I put this first because, to be honest, I think it’s the biggest threat to libraries right now.

The constant, never-ending, soul-sucking, scary, demeaning, and demoralizing effects of book challenges are doing more than impacting our freedom to read. It’s threatening the very existence of libraries by making working conditions impossible.

This month, during Pride, I have held my breath every time I see a library post on social media. I tentatively check the comments, looking for anyone who might say something derogatory.

I hear stories from fellow library marketers who tell me they receive replies to their regular library emails from people threatening and demeaning them.

And I’ve listened as library staff break down in tears, describing hostile community members who threaten them, dox them, and call them all kinds of names, for doing their jobs–providing inclusive books and services.

Lack of support or recognition from leadership

You, my readers, are smart. You think strategically about your promotions and measure your results. And when you take those results to your boss and they ask you to keep doing the thing that isn’t working anyway… that leads to burnout.

If you are a manager reading this, here is a call to action: your job is to support your staff. Your job is to remove hurdles so your team members can do their best library marketing work.

That doesn’t mean you have to agree with every idea your team members bring. But if you disagree, provide context. And allow your team members to conduct library promotional experiments, even if you personally think they’re going to fail. You could be wrong. And the goodwill and trust you build with your team members are valuable.

Unrealistic deadlines and results expectations

How many times have you been asked to create an email, a social media post, or an ENTIRE campaign… right now, like yesterday.

Library marketing work takes time and it’s difficult to get others to understand that. And when they don’t, that leads to stress and burnout.

It’s also stressful when you’re receiving pressure from fellow staff who expect you to drive hundreds of people into their programs.

Remote work and mobile devices

There is a downside to remote work—one I personally struggle with.

Before the pandemic, most of us had to commute. And that driving time, as stressful as traffic can be, did create a barrier that helped us disconnect from our work.

Now, it’s so dang easy to open your laptop after dinner and finish that email newsletter you didn’t quite get through today. Or to check your email. We also carry these little computers around in our hand/purse/pocket that keep us constantly connected to the office.

For a while, my home office was in my bedroom. HUGE MISTAKE. I would wake up in the middle of the night, glance over at my to-do list for the next day which was laying on the desk right next to me, and suddenly, the gears in my brain would start churning.

Don’t get me wrong: working at home is FANTASTIC. But remote workers do have to consciously create a barrier between their workday and their home life.

The never-ending promotional content cycle

The work that sets library promotions aside from every other bit of work in the library is the constant need for online content.

Update the website. Write a blog post. Record a podcast episode. Post to social media.

The content beast is always hungry. And that constant need to feed the beast leads to burnout.

Are you experiencing burnout?

If you are feeling like one more social media post or newsletter is going to put you over the edge, you are not alone. Next week, I’ll share 10 tips for avoiding burnout for anyone working in library promotions.

Meanwhile, if you feel comfortable, share your burnout experience here. This form allows you to remain anonymous. I’m not a therapist, but hopefully, the act of writing about your feelings will help ease the burden a bit. I care about you.

More Advice

How to Get Stuff Done Without Losing Your Mind: My Top 6 Time Management Tips for the Busy Library Marketer

Subscribe to this blog and you’ll receive an email whenever I post. To do that, enter your email address and click on the “Follow” button in the lower left-hand corner of the page. You can also follow me on the following social media platforms:

0

You Are Not a Miracle Worker! 5 Ways to Level Set Your Co-Workers’ Library Marketing Expectations

Watch this video

Tell me if this sounds familiar: your library staff wants you to promote their events and programs, but they don’t give you the information that you need to create those marketing messages in a timely manner.

How do you set up a system where your fellow staff members help you help them? I’ll share some tips I learned on the job at my former library to make effective library promotions.

Plus we give away kudos. Watch the video to find out which library is being recognized.

Do you have a suggestion for a topic for a future episode? Want to nominate someone for kudos? Let me know in the comments.

Thanks for watching!

Subscribe to this blog and you’ll receive an email whenever I post. To do that, enter your email address and click on the “Follow” button in the lower left-hand corner of the page. You can also follow me on the following social media platforms:

0

The Behind-the-Scenes Story of How One Library Marketing Team Executed a Grand Opening of Epic Proportions for Their New Library Building

Photo courtesy Cincinnati and Hamilton County Public Library

On a mild night in April 2019, I arrived at a steak restaurant in Schaumburg Township, Illinois to have dinner with a group of people I’d never met.

I had been invited to speak at an event put on by the Illinois Library Association. I was set to meet some of the library marketers who conspired to bring me to their event.

That’s the first time I laid eyes on Sue Wilsey. Sue is the gregarious, dynamic Director of Strategic Communications and Marketing for Helen Plum Library.

Sue is a lot of fun. She has a set of eyeglasses to match every single outfit. And she’s a fierce advocate and supporter of libraries.

At that table, I first heard her talk about her work to help bring a new library building to her community. Now, four years later, the new Helen Plum Library is finally open. I asked Sue and her team to share how they managed the final piece of that journey: the communication surrounding the building’s opening.

Sue works with Marketing Content Coordinator Emily Bradshaw, who volunteered at Champaign Public Library for a short time during her undergrad.

“I will never forget during my orientation tour, a proud library staff member showed me their new automated materials-sorting machine,” remembered Emily. “They had placed a Sorting Hat from Harry Potter on top of the platform where it scanned in the books. I knew I had found my people.”

Kristie Leslie is Marketing Manager for Helen Plum. She and her twin sister met their current adult groups of friends at a library storytime as preschoolers.

The final member of the team is Graphic Designer Steph Koblich, who grew up browsing picture books at the library, and admiring their illustrations, which led her to a career in illustration and design.

“My high school was a few blocks from a library, so I would walk there after school almost daily to read or study,” said Steph.

As for Sue, she’s been an avid library user since she was a pre-teen.

“My local branch library was more than a mile away, but my two younger sisters and I happily clomped through the snow or dripped with sweat carrying arms full of Nancy Drew and Bobbsey Twins books,” recalled Sue. “So, it was natural that decades later while needing to research a new career move, I visited my suburban neighborhood library. There are saw a job opportunity posted for a Marketing Supervisor. I knew I had found the final chapter of my life.”

The Helen Plum Library dates to 1928. The original building was the home of Colonel William and Helen Plum. A new library was constructed and opened in 1963, then renovated in 1978.

But in 1999, a space needs study called for an expansion that would more than double the size of the library building to 79,000 square feet. It took another 17 years for the library to secure the funding and property they needed for the construction and operation of a new facility.

Then the project hit a snag. After several years of negotiation with the library’s neighboring Park District, the two parties were unable to come to a suitable agreement regarding air rights and other construction issues. The Library Board decided to relocate to a new site that would best suit the needs of the community. There was an upside to this approach: the new building could be constructed without interruption to day-to-day operations.

“The key to this story is how we were able to convince a Chicago suburban community to vote in favor of a referendum that would raise their taxes,” said Sue. “I personally spoke to folks in the community at nearly 50 different places. We held meet and greets at local watering holes, met with parents and teachers at their schools and organizations, and went to churches, clubs, and service organizations. We recruited believers to help fundraise for lawn signs and ads. Our supporters received a great amount of guidance from John Chrastka and EveryLibrary.”

And that hard work paid off. The new facility, which opened in April, includes a drive-up window, a maker space, and lots of room for patrons to browse and mingle.

“The access to equipment and all of the possibilities for creating that our Studio 411 maker space provides is what I am personally most excited about,” exclaimed Steph. “From color and fabrics to natural light, every spot in the library is aesthetically pleasing and welcoming.

“I’m personally quite excited for our new fireplace as well as the two outdoor spaces, a children’s garden, and outdoor patio,” said Emily. “Everything will be so beautiful, and I’m really looking forward to taking gorgeous Instagram pics!”

The library created a landing page to communicate everything involved with the move.

“The inspiration for the ‘dashboard’ approach came from our COVID-era communications,” explained Kristie. “We wanted one place for patrons to be able to see everything at-a-glance during our closure in 2020, with the bonus of also keeping the content updates focused on one spot rather than the headache of having to hunt throughout the site for making changes.

“We started with everything we thought necessary and considered it a living document. “If we received a question that we consider other patrons likely to have, we would add it to the page.”

And there were lots of other communication channels to consider as the project progressed.

“Our communications plan included myriad facets, from regularly updated videos of the ongoing construction posted on our website and linked in our social media, to print mailers to the community,” said Sue. “We also held a series of virtual ‘Community Conversations’ for the public with our architects and administrators. Recordings of those meetings are available online.”

“Before and during the move, we made information available at services desks as well as in our email newsletter and social media channels detailing which services would and would not be available during the closure,” explained Emily. “We encouraged patrons to sign up for reciprocal borrowing at nearby libraries and promoted our digital materials and resources heavily.”

As you can imagine, there were lots of challenges for the marketing staff at Helen Plum, starting with the uncertainty of the construction schedule. Supply chain issues and other construction glitches caused delays. But the team decided to be open and transparent about the process with the community to help combat concerns and complaints.

“What has gone smoothly is the abundance of community support we have received and the resilience of our staff members,” said Sue. “The flexibility and pivoting that was learned during the pandemic has been valuable in this process.”

As the move-in day approached, the marketing team began prepping for the grand opening celebration.

“We sent a printed invitation to the residents of Lombard and posted Grand Opening information on our website, social media, and email newsletters,” explained Emily. “We also sent out press releases and got coverage from several local newspapers. We partnered with local restaurants to provide small bites throughout the Grand Opening weekend, and several of those restaurants posted about us on social media, as well as some other local businesses whom we didn’t partner with but who were so excited to see us open!”

“One of the most fun collaborations was with two local breweries who created special library-themed brews for the occasion,” continued Emily. “We took some photos and videos with them and made custom coasters which we included in gift bags at the Grand Opening and at their breweries.”

Emily also helped produce a video in which prominent community members pass the library’s copy of Mo Willem’s Waiting is Not Easy from the old library to the new library.

“It made many of our followers emotional,” shared Emily.

The library’s grand opening weekend drew a whopping 5,508 attendees, far more than the marketing team expected! Guests received a swag bag, participated in a scavenger hunt, and munched on local snacks.

“It was amazing to see the place come alive with patrons who were so thrilled to finally step inside their new library,” remembered Emily. “We were overwhelmed by the amount of joy and support we received that weekend. I think everyone was a bit shocked – in the best way!”

The library recently sent an extra-large version of their summer newsletter featuring building photos to all residents, to make sure everyone who couldn’t attend the grand opening understands the value this new building brings to the community.

Now, as the library staff settles into the building, the marketing staff of Helen Plum is planning for a new, busier normal. There are still areas of the library undergoing construction, so they’ll continue to provide updates on building developments as the space comes to life.

“For example, since opening, we’ve added a fire table to our outdoor patio space, bike racks, a coffee machine, and some beautiful wallpaper murals,” explained Emily. “Our maker space, Studio 411, is still adding new equipment, and we hope to launch programs in that space in the fall. We are also kicking off our 2023 Summer Reading Program on June 1, and we’re looking forward to using that as an opportunity to welcome patrons who haven’t gotten a chance to stop by yet.”

“As we all get the hang of things in the new space, we plan to dip our toes into exhibits and library-wide events that can bring the whole community in and give us village-wide exposure,” planned Kristie. “I’m so excited to have seen such a huge uptick in new cardholders—from April 22 to May 22, we registered 1,133 new cardholders, an over 600 percent increase from the previous year.”

More Advice

Marketing Done Differently: How To Use the Next Two Months To Build Library Brand Awareness and Affinity

Subscribe to this blog and you’ll receive an email whenever I post. To do that, enter your email address and click on the “Follow” button in the lower left-hand corner of the page. You can also follow me on the following social media platforms:

0

How to Get Stuff Done Without Losing Your Mind: My Top 6 Time Management Tips for the Busy Library Marketer

Photo courtesy Public Library of Cincinnati and Hamilton County

You are pressed for time.

I know it. I have the receipts.

Every time I lead a Learn with NoveList course, I ask a question of my audience. What’s the hardest part of library marketing?

And in every single class, the answer is always the same: Finding the time to do the work.

And yet, you’re expected to crank out library promotion after library promotion. You are asked to increase visitors, program attendance, circulation, and donations to your library. And you are often doing this promotional work while doing other things like answering reference questions, shelving books, filling holds, and cleaning the bathroom.

It’s exhausting. And sometimes, it seems downright impossible.

Time management is hard. But the benefits are well worth it. Time management helps you achieve bigger goals, reduces procrastination, and increases productivity.

I was fortunate, early in my library career, to have a mentor who helped me get control of my schedule and learn how to prioritize my work. It’s now my turn to pass on the six most effective tips for managing your time without losing your mind.

Tip #1: Schedule everything.

My calendar is more than a place to keep track of meetings. It serves as the hub for all my work tasks.

If you need time to focus, research, or think about something, schedule it in your calendar. Schedule the time you’ll be spending at the front desk. Schedule the time it takes you to work on holds or shelve books. Schedule the programs you’ll lead. Schedule time to read your email. Schedule everything.

Here is a screenshot of my calendar. I use color coding to help me keep track of important, ongoing projects. Notice I even schedule my daily walk!

This method makes it clear what you’ll be working on each day. It also keeps you from forgetting tasks. When I’m given an action item from a meeting, I immediately go to my calendar and schedule time to do that work.

I also enter recurring tasks in my calendar, so I can be reminded to add those tasks to my wish list (see tip #6) when the time to do them arrives. This leaves me more time to focus on tasks for today, and not worry that I’ve forgotten to do something important.

Tip #2: Arrange your daily tasks in order of difficulty.

The most difficult or important thing on your to-do list should be the first thing you get done every day. This method creates momentum and frees up the rest of your day so you can do easier tasks or tasks you enjoy more.

Tip #3: Block out distractions.

If you need to concentrate, do whatever you have to do to get focused. A study at the University of California, Irvine found that, once you get distracted, it takes 23 minutes to regain focus. That’s a lot of time.

When you need to remove distractions, you should:

  • Shut down your email.
  • Shut down Microsoft Teams, Skype, or whatever program your library uses for internal messaging.
  • Close your website browser.
  • Turn your phone over so you can’t see the screen and put the ringer on vibrate.
  • Go to another location. This is especially important if your workspace is in a shared office or near patron areas of your library. It is okay to create physical barriers between you and your distractions!

Tip #4: Say “no” to be more efficient.

If you’re asked to add to your library promotional schedule but the addition does not drive the overall strategy of the library or falls outside the boundaries of your documented marketing strategy, say no. Saying no gives you time to really concentrate on the pieces that will help your library the most. Your work will be better the LESS you do.

I understand this is extremely difficult to do. I encourage you to bookmark this short but powerful essay on the power of saying no in marketing from Joe Pulizzi. I re-read this piece when I need a little help saying no!

Tip #5: Take creative breaks.

No one can churn out tasks, one right after the other, all day long. Creative breaks will give your mind a rest and help you focus when you need to. Walk the stacks or go for a walk around the block. Get away from your desk for five minutes to stretch your legs and gather your thoughts.

Tip #6: At the end of every day, celebrate what you got done and make a wish list for tomorrow. 

Many, many years ago, I heard singer Wynonna Judd say something that I think about almost every day. She was discussing her schedule, and how easy it is to get to the end of the day and to feel like a failure. That’s because many of us focus on what we didn’t manage to get done, instead of celebrating what we did accomplish.

I took that to heart. At the end of the day, I spend a few minutes paying homage to the work I did, even if I didn’t make it to all the tasks I intended to do.

Then, I make a “wish list” of tasks for the next day. Notice I don’t call it a “to-do list.” That’s because library staff must be flexible and deal with unexpected work.

As you make out your “wish list,” include every task: meetings, lunches, phone calls, calculations, reports, writing assignments–the whole deal. At the end of today, go through your wish list and highlight three things that absolutely must get done. Those will be the first three things you tackle the next day.

Be protective about your wish list. If someone emails you with a task and it isn’t urgent, put it on tomorrow’s list.

And finally, do not beat yourself up if you don’t finish every task on your list. Move uncompleted items to the wish list for the next day.

More Advice

14 Completely Random and Free Tools You Need in Your Life To Make Your Library Promotional Work Easier

Four Important Project Management Lessons You’ll Need to Survive the Next Year of Library Work

Subscribe to this blog and you’ll receive an email every time I post. To do that, enter your email address and click on the “Follow” button in the lower left-hand corner of the page.

4

Plan for Library Marketing Success! How To Create an Effective Marketing Plan No Matter the Size of Your Library (Plus a Free Downloadable Template!)

Photo Courtesy Public Library of Cincinnati and Hamilton County

The first time I went to a conference, I made a plan.

I decided which sessions I would attend weeks before the conference began. I studied the floor map of the convention center so I could plot the best way to get from room to room. I made a list of local restaurants and tourist attractions within walking distance of my hotel so that I could make the most of my free time.

Am I bonkers? Nope. I am a planner.

A plan provides a guide for action. It ensures goals are met and time and resources are used wisely.

There are times when spontaneity is called for. But library marketing is not one of them. A marketing plan is key for the success of any type of library promotion.

What exactly is a library marketing plan?

A library marketing plan is a tool you use to help to achieve your library’s overall goals. It lays out the steps involved in getting a promotion out into the world. It helps you decide how and when promotional work will be done for a pre-determined time in a specific way.

A library marketing plan also ensures everyone knows the end goal of your marketing efforts. It sets deadlines. It keeps people accountable. And it clarifies how you will measure your results.

You don’t need a plan for everything you promote at your library. You do need a plan if you are creating a campaign that lasts for more than several weeks.

How to put your marketing plan together

Scroll down to the bottom of this post for a list of free project planning websites. They will help you with the execution of your plan. At the bottom of this post, you’ll also find a customizable template to download. It’s based off the library marketing plan spreadsheet I used for years.

Know the thing you are promoting inside and out.

Be sure you can answer every single question about the thing you are promoting. You must become an expert on the event, service, or item you will promote.

Ask yourself, what problem will this solve for my patrons? How easy is it to use? What are the features that can’t be found at any of my competitors?

Clearly define your end goal.

Use the SMART goal framework to ensure you and your co-workers know exactly what you are aiming to achieve. SMART goals are specific, measurable, attainable, relevant, and timely.

So, if you are looking to increase brand awareness, set an actual, measurable end goal like: “Within the next 6 months, we want 50 percent of residents living within a 30-mile radius of our Main Library to know that we have renovated the building and to be able to name at least one new service available at the library.”

Determine your target audience.

Many library marketers say their target audience is “our cardholders.” Be more specific.

Ask yourself:

  • Which cardholders?
  • How old are they?
  • How often do they use the library?

Fill out your picture of your target audience with as many demographic characteristics as you can. This gives you and everyone working on the plan a picture of who you are trying to reach.

Analyze your competitors.

Research anyone providing a similar program, service, or product. Ask:

  • What are they doing well?
  • What are they doing poorly?
  • What are the things that differentiate your library from their business?

These are your marketing advantages. You can use this information to create messaging that tells your target audience why they should use your library service, instead of a competitor.

Create the message.

Get the message or elevator pitch for your promotion set. It’s the most important part of your plan. You need it to create all the tactics you will use to promote your library.

Choose your tactics.

Go through all the available channels at your disposal for marketing and decide which ones will work best to reach your end goals.

You do not have to use everything that’s available to you. Sometimes, a video will work well and sometimes an email will do a better job. Not every promotion needs print materials, a press release, or a digital sign.

You know best how your target audience reacts to each tactic and which will bring you the best results. If you have a budget, decide how you’ll spend it during this step.

Set the schedule.

Every library has a different approach to its promotional schedule. I am a fan of tiered distribution of marketing. The approach takes advantage of a consumer cycle of excitement. Here’s how it works:

  • Release one or two promotional tactics at the beginning of your promotional cycle, like a social media post and a press release. The promotion gets some play, and excitement builds in the consumer base. It gets shared and people talk about it… and then the excitement dies out.
  • Release the second tactic, like an email, and the people who see the email get excited and start talking about it and sharing it, and then their excitement dies out.
  • Release a video, and that builds excitement and gets shared, and the excitement then dies out. And so on!

When you use the tiered distribution approach, you get a longer promotional thread. Your promotions will be more successful because the excitement around them builds over time, not in one big burst.

It is also easier on the person running the marketing! It gives you a small break in between each tactic and creates time for you to measure the success of each tactic individually.

Assign tasks.

Delegate jobs and deadlines for appropriate staff. If you need help from another library department, assign their deadline now so they have plenty of time to get you the information you need.

Measure results.

Don’t forget to measure and record the reaction to each piece of your marketing plan. Analyze what worked and what did not, so you can put that knowledge to use next time.

Free or cheap project management solutions

Clickup: the free plan will work for small libraries. The unlimited plan is very affordable and would work well for medium to large libraries.

SmartSheet: their lowest plan tier is a little more expensive than ClickUp but has more integrations.

Asana: this is what my employer NoveList uses. It makes is easy to assign tasks and deadlines.

Marketing plan template

I’ve created a customizable marketing plan spreadsheet. It includes my suggestions for the timing of promotional tactics for an event or service promotion.

You can delete or add columns based on the tactics available to your library and the size of your library. Download it here.

Related Advice

What the Heck Is the Difference Between Library Statistics and Marketing Metrics? Here’s the Full Explanation and Why They Are BOTH Important!

Planning for Magic! How To Keep Your Eyes (and Your Schedule) Open for Unexpected Library Promotional Opportunities

Subscribe to this blog and you’ll receive an email every time I post. To do that, enter your email address and click on the “Follow” button in the lower left-hand corner of the page.

3

The Divide and Conquer Method of Library Marketing: How to Realistically Reach Your Library Promotional Goals Without Losing Your Ever-Loving Mind [ARTICLE]

Photo courtesy Cincinnati and Hamilton County Public Library

Have you been in the grocery store cereal aisle lately?

Recently I had a craving for yogurt topped with cereal as a snack. So, I went to the store with the simple plan of buying a box of cereal.

Did you know the average grocery store carries nearly 300 types of cereal? The cereal in my store takes up the length of an ENTIRE AISLE.

Holy Cheerios, Batman.

There is such a thing as too many choices.

When you’re faced with a wide range of selections, you can end up feeling paralyzed and unable to decide. Or, worse yet, you make a decision that turns out to be the wrong one because there were too many factors to take into consideration.

I sometimes feel the same way about working in library marketing.

Many of us have too much work to do. We have multiple goals we are trying to reach. And all that work makes it impossible to do anything well. It’s no wonder our promotions fail. We need to focus on focusing.

Now that’s you’ve created a promotional strategy and you’ve set up a promotional calendar, you may be tempted to try a whole bunch of new promotional ideas all at once.

But for true library promotional success, you’ll need to pace yourself. You want to be deliberate, intentional, and thoughtful about the library promotions you put out into the world.

Easier said than done, right?

So how do you create your promotions, track the results, and not lose your mind?

By using something I like to call “the divide and conquer approach.”

I’ve put together a three-step process to help you manage your workflow. This simple plan will help make sure your time is spent wisely. It will ensure you have the time to create your promotions and check the results so you can ensure that you’re reaching your promotional goals.

This method will make your marketing goals feel more manageable to you. You won’t get overwhelmed. And you’ll be able to spend time creating and tracking promotions to make sure the work you’re doing is effective.

Tackle one goal at a time.

People often sing the praises of multitasking, but any time management expert will tell you it kills productivity and leads to burnout.

Instead, you’ll want to prioritize your library marketing goals. Decide which is the most important by asking yourself one simple question:  Which goal will have the most positive impact on your library? That’s the one you should focus on.

This laser focus will actually allow you to reach ALL of your library promotional goals faster. When you focus fully on one goal, you can learn valuable lessons about your community and how they respond to your promotions on your available channels. And those lessons will make it easier for you to reach your future goals.

As you work towards your goal, you’ll learn along the way which work, which don’t, and how to carry them out effectively. You can use this valuable knowledge for future goals.

Create an action plan with list of tasks you need to complete to reach your goal.

In this step, you’ll very specifically lay out what needs to be done to reach your goal. This will make the final goal seem less overwhelming. It will also help you to gauge how much time you need to set aside each day to work on your promotions.

Let’s say that your priority goal is to increase the number of people who come to visit a physical library space. Your initial task list might look something like this.

  • Create a weekly email to promote a service that’s only available inside a library branch.
  • Create one Instagram and Facebook story per week to highlight a service that’s only available inside a library branch.
  • Create two social media posts per week on Facebook, Instagram, and Twitter to promote one in-person event.
  • Create a video that shows people coming into a library branch, focused on the physical space as a place of community and social interaction.

Now that you have your initial list of tasks, you can divide each task further into two or three smaller action items.

For example, your initial task of creating two social media posts per week on Facebook, Instagram, and Twitter to promote one in-person event can be accomplished by making a smaller action item list like this:

  • Choose events (consult with programming department)
  • Write post text
  • Create images
  • Schedule posts

Set a firm timeline for reaching your overall goal. Assign deadlines for each item on the task lists.

For our example, we may decide that we are going to work for the next two months on increasing in-person visits to the library.

Now, we can take our lists of tasks and set deadlines for when each of these tasks needs to be completed and released out into the world. Those deadlines will help you reach your target efficiently by assigning a timeframe—a start and end date—to every step in the process.

This “divide and conquer” approach gives you and your co-workers a chance to merge this new way of thinking and the new workload into your schedule without stress. It will make it easier to measure results.

Related Posts

How to Create a Social Media Strategy That Actually Works

Call It What It Is: Toledo Public Library Explains Their New Brand Strategy

Subscribe to this blog and you’ll receive an email every time I post. To do that, enter your email address and click on the “Follow” button in the lower left-hand corner of the page.

1

A WordPress.com Website.

Up ↑