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YouTube remains the third most popular social media platform for libraries, according to the 2023 Super Library Marketing Survey. I’d like to see that number rise. Here’s why.
If you’re thinking about where to devote your limited video energy, I personally recommend YouTube over Instagram and TikTok. I know that’s not conventional wisdom. It comes from my own personal experience.
My YouTube channel gets higher engagement and has been more effective in reaching my audience and getting them to take action than Instagram or TikTok. In fact, I rarely, if ever, get clicks to my website from TikTok or Instagram.
TikTok and Instagram are great for brand awareness. But if you have tangible marketing goals (and I sure hope you do!), YouTube is your platform.
If you don’t believe me, consider this.
YouTube is the second most visited website in the world, bested only by Google. YouTube gets more website traffic than Facebook, Twitter, Wikipedia, Reddit, Instagram, and Amazon combined!
A successful tutorial video from Jessamine County Public Library posted on YouTube.
How are people using YouTube right now?
Here are some more YouTube statistics to consider, according to Sprout Social.
The United States has the second-largest YouTube audience in the world.
Adults in the U.S. spend an average of 46 minutes a day on YouTube.
62 percent of YouTube users log onto the platform every single day.
55 percent of U.S. viewers prefer shorter video content over long videos on YouTube.
77 percent of YouTube viewers are between the ages of 15 and 35 years old.
YouTube viewers skew slightly male. Men make up about 54 percent of the audience.
Here’s the most compelling reason to consider a library marketing strategy for YouTube: Google owns YouTube. YouTube videos are automatically integrated into the main Google search.
I typed “How do I get a library card” into Google and I was served these three videos.
If someone is looking for something that your library provides, and you’ve optimized your videos, it improves the chances that a non-cardholder will discover your library through your YouTube videos.
How much success can we see on YouTube?
I found it very difficult to get updated engagement information for YouTube. Descript says accounts with less than 10,000 followers see an average engagement rate of 5.22%. Every other source I checked either reported engagement rates that seemed way too high to be believable or didn’t list an average engagement rate at all.
However, I did run across a cool new tool in my research. HypeAuditor has a free YouTube engagement rate calculator. Here’s a look at how it rated my YouTube channel.
You’ll need to sign up for an account and potentially pay to get the full report. But the number I wanted, the engagement rate, was free. Run a report on your library’s YouTube channel once a month to track your stats throughout 2024.
The YouTube algorithm for 2024
The YouTube algorithm focuses on one, core goal for the platform: to keep viewers watching videos for as long as possible. Viewers are recommended videos on YouTube and viewers use the search bar to find content.
Here are the four ranking factors that YouTube uses to decide who sees your library’s videos.
Video title and description: YouTube uses the title and description to match your video with viewers who are looking for that type of content. It’s important to be clear about what your video is about, especially in the title. For example, a video titled “Frank Discussion about ‘Let Us Descend’ by Jesmyn Ward” will get you more views than the video titled “Thursday Winter Reading BookClub Discussion”.
Watch time: The amount of time people spend watching your videos is incredibly important. If you create videos that are engaging and you can get people to watch most, if not all of the way through, your videos will rank much higher.
The newness of your video: YouTube will rank your videos according to how recently you uploaded the video. Like most social media platforms, they are always on the hunt for new content. However, in my experience, if you promote a video months after it’s been uploaded and it gets a new round of engagement, then that video will be re-recommended by YouTube.😊
Engagement metrics: Likes, comments, and shares will all work to boost the ranking of your videos.
A fun video with a great title and description from Prince William Public Libraries.
Here are four ways to get the best organic reach for your library’s YouTube videos in 2024,
Find your niche and stick to it.
The expert advice I found in my research all says the same thing: the best way to see success on YouTube is to find a topic that interests your audience and then stick to making videos in that niche.
I know that’s hard advice for libraries to hear and follow. Most library YouTube channels have many playlists with videos covering a wide variety of topics. Many libraries view their YouTube channel like the stacks… a place to store all their videos.
That’s not the approach to take if you want a successful YouTube channel. Your library’s YouTube channel is not meant to be a repository of videos.
Making a commitment to focus on one or two niche topics that your audience is interested in is a better use of your time. How do you figure out your niche?
Dive into the analytics of your YouTube channel. Which videos get the highest engagement? The topics in those videos are your niche. Spend 2024 creating videos about those topics.
If you must store videos on your YouTube channel for use elsewhere, put them in unlisted playlists. If you do that, their lack of engagement won’t count against you in the algorithm.
A San Jose Public Library volunteer put together this incredible video for the library’s YouTube channel. You can ask volunteers and teen patrons to help produce your videos!
Find less competitive keywords to use in your titles and descriptions.
Keywords and key phrases in your video title and description play a huge role in YouTube’s success. There are lots of ways you can search for keywords and key phrases that will boost your organic reach on YouTube. But my hands down personal favorite tool is TubeBuddy. It’s a free Chrome extension that’s easy to use.
TubeBuddy has a feature called Keyword Explorer that helps you figure out your video titles and identifies key phrases to add to your description. Here’s how it works:
I used TubeBuddy to do some keyword research.“Book club” is a very competitive keyword. So TubeBuddy lists the score as fair. If you were posting a video about a book club, you would want to add other keywords that are less competitive, like the title of the book, to rank higher on YouTube.Next, I tried adding the title of the book and the phrase “book club”, and our score made it into the good range. There’s less competition in search but TubeBuddy also says there aren’t many people looking for videos about that book. Finally, I tried “analysis of let us descend” and TubeBuddy’s results show this would be an excellent choice for a key phrase. If I were a library, I’d put this phrase in my title and in my description.
This whole process took me less than five minutes. I do this with all my YouTube videos. It has made a world of difference in my engagement rates.
I made a tutorial to show you how TubeBuddy works and the benefits of using it for your library.
Spend time responding to your viewers.
We know the YouTube algorithm will rank your videos higher if your viewers like, comment, and share your videos. But YouTube also adds a boost to your videos if your library participates in that engagement. It’s very easy and takes very little time. All you have to do is…
When someone comments on your video, reply to them.
Pin a comment.
I know from personal experience that those two simple steps will work wonders for boosting the reach of your video.
This is what a pinned comment looks like. To pin a comment, click on the three-dot “hamburger” menu to the right of the comment and select “pin.”
Promote your videos as soon as you publish them.
Within the first 24 hours of uploading and releasing a video, send an email to your cardholders to alert your audience that the video exists. You can also embed the video on your website or blog. Maybe add a carousel slide to your homepage that leads to the videos. And add a link to your video in your email signature.
These promotions are all designed to get you views as quickly as possible. The more views you get in the first 24 hours after you’ve uploaded a YouTube video, the higher your YouTube video will appear in search rankings.
An absolutely adorable video from Leicestershire Libraries explaining their Summer Reading program.
Maybe also try…
Posting to Shorts: YouTube is reportedly testing a new feature that would let you easily link a Shorts video to a longer video. That would make Shorts an effective way to drive people to your library’s channel.
In case you were wondering how big of a deal Shorts are, Social Media Today reports that there are 50 billion views of Shorts clips every day worldwide!
I am a big personal YouTube user, and I watch all the Shorts recommended to me. The Shorts algorithm appears to be more aligned with my personal video preferences than any other social media platform. If you have the time and energy, experiment with Shorts for your library.
A great Short posted by the Leiden University Libraries.
How often and when to post on YouTube
Consistency is a key component of YouTube’s success. If your library only has the resources to post once a week, pick a consistent day and time to schedule your posting, like Mondays at 9 a.m. Your audience will begin to expect and anticipate the release of your videos.
Influencer Marketing Hub has a cool calculation tool that determines the best time for your library to post videos based on your location. You can boost anticipation by using the “Premiere” feature on YouTube. Here is YouTube’s easy guide for creating a Premiere.
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A few weeks ago, we talked about eliminating the word “resource” from your library marketing. That video started a conversation that resulted in a whole list of words to eliminate from your library marketing vocabulary.
Get the list and the reason why this change is so important (I promise I’m not trying to be a pain… there is a good reason) in this episode!
Do you have a suggestion for a topic for a future episode? Want to nominate someone for kudos? Let me know here.
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The 13-year-old son of one of my viewers has been giving some library marketing advice to his mom and to others. He says libraries should be posting on YouTube Shorts.
Is he right? I’ll let you know whether this kid is a future library marketer in this episode.
Plus someone will receive kudos!
Do you have a suggestion for a topic for a future episode? Want to nominate someone for kudos? Let me know here.
Subscribe to this blog and you’ll receive an email whenever I post. To do that, enter youremail address and click on the “Follow” button in the lower left-hand corner of the page. You can also follow me on the following social media platforms:
Photo courtesy Cincinnati and Hamilton County Public Library
This week I want you, my dear reader, to make me a promise.
Please, for the love of all that is wonderful and majestic about libraries, add one critical step to your library marketing and promotions.
I want you to start setting goals.
Now, I know this may make you sigh/scream/cry/get angry at me. I know you are incredibly busy. I know you are trying your best every day to create effective library promotions. And I want you to have ALL the success possible.
Which is why I am asking this tiny but incredibly important thing of you.
Goals are an absolute necessity for library marketing success. Full stop.
And they will make your work EASIER for you. I promise.
Why you should set goals for your library promotions
Goals will help you:
Focus your efforts, allowing you to measure your progress and determine whether your promotions are successful.
Establish priorities so you can show your supervisors, your co-workers, your community, your donors, and yourself where your energy is best spent.
Stay motivated. Goals will help you identify your successful promotions so you can repeat them and create more success!
Reach your library’s overall strategic goals more quickly.
Where to start with goal setting for library promotions
Your marketing goals should align with and support your library’s overall strategic goals.
For example, let’s say your library’s strategic plan includes an objective to improve the kindergarten readiness of children in your service area. A goal you could set for your library marketing is:
To increase the circulation of our library’s picture book collection.
But that goal isn’t quite good enough. To turn this from an okay goal to an effective, meaningful marketing goal, you have to add two things:
A number to reach for
A time frame for reaching your goal.
Here’s your new, more meaningful goal:
To increase circulation of our library’s picture book collection by at least 10 percent before June 30, 2024.
Here’s another example from a real library. The Buda Public Library’s strategic plan includes this objective: “Create and circulate Maker Kits, for wider accessibility of the library’s technological resources.”
Their library will likely do all sorts of things to promote the Maker Kits: emails, social media posts, bookmarks, and more.
A meaningful goal they can (and should!) set is:
To get 100 checkouts of our library’s Maker Kits in a 12-month period.
See how easy that is?
The most important thing to remember about goal setting for library marketing is to define what you want to do specifically.
Do you want to increase circulation? By how much? And in what time frame?
Are you looking to boost the use of a certain part of your collection, like your digital materials? By how much? And by when?
Are you trying to get more people to participate in your event? What percentage increase in attendance do you wish to achieve in what amount of time?
You can set both long-term and short-term goals for library marketing success. A long-term goal might be to get 500 downloads of your library’s new app by December 31st. A short-term goal might be to increase Kanopy streams by 25 percent before the end of the month.
One important question to ask yourself
A key element of library marketing goal setting is to make sure your goal is realistic. If your goal is too far-fetched, you and your coworkers may end up feeling demoralized when you fail to achieve it.
For example, if you try to double traffic to your library website in a month, you are likely setting yourself up for failure. Instead, ask yourself this question when you are setting goals: Is this goal ambitious AND achievable?
The final step
Once you’ve set a goal, write it down. Why? Studies show the most successful people write their goals down on paper!
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Photo courtesy Cincinnati and Hamilton County Public Library
Terrance is a senior in high school, with a bright future ahead of him.
He’s gregarious, curious, and extroverted. He lives with his dad and two younger siblings. His dad is managing to make ends meet, but there isn’t a lot of money left over for things like vacations or extra-curricular activities.
Terrance doesn’t have a car, but he’s been using public transportation all his life. He really wants to go to college. He’d be the first in this family to go. But the application, the financial aid paperwork, interviewing, and essay writing required for admission feels overwhelming to him.
Terrance isn’t a real kid… not exactly. He was a target persona I built when I worked at a library.
Terrance was based on real teens who used our library. And when I read that description, I could clearly see Terrance in my mind. (I still can–can you?) More importantly, I could find the words I needed to say in library promotions that would reach Terrance.
Terrance helped me figure out how to create effective library promotions.
What is a target persona and why do we need them?
A target persona is a fictional profile of a person who represents one of your key target audience groups, based on the characteristics of your community members.
Target personas help us get granular about our target audience. Getting granular helps us create promotions that let our community members know that we see and hear them.
Simply put, we can use target personas to create marketing that convinces those community members to use the library.
A target persona is not supposed to detail one specific person. It should never be based on one specific individual. It’s a composite sketch, like Terrance, that should reflect most people it is supposed to represent.
How to build target personas for your library
Your community members can be broken down into core segments, or groups, based on their wants, motivations, and the problems they need your library’s help to solve. Those are your target personas.
The number of target personas your library will need will depend entirely on your library’s strategic goals and your marketing goals. Some libraries only need 2 or 3 target personas. Some will need more.
The first thing your library will do is gather demographic information about the community or target group for which you are building a persona. You may do this by researching census data or other data available from your city or town government. Settle on a general answer to these questions:
Age range
Income
Education level
Living situation (Married, single, living with multiple generations in one house, living in an apartment, unhoused, etc.)
Transportation situation (Do they have their own car or do they use public transit?)
Current library usage
Then you want to add depth to your persona. Write down answers to these questions:
Their motivations. Are they career or money-motivated? Are they family-focused?
Their attitudes. Can you identify their perspective on social issues like environmental welfare, human rights, or intellectual freedom?
Their pain points: What problems are they looking to solve?
Their aspirations for the future.
The activities they participate in, both inside and outside of the library.
Their religious and political affiliation.
Using ChatGPT to create target personas
Once you have gathered as much information as you can on your target audience by answering the questions above, it’s time to create your target persona. ChatGPT can help you get started.
Let’s say you want to build a target persona for someone who might use your library’s small business center.
Put all the information you have on your target persona together in a description and feed it into ChatGPT like this:
“Pretend you are a marketer. Build me a target audience persona for a person who is in their mid-50s, who was laid off from the job they held for more than 20 years. This person has always wanted to start their own business, and they figure now is the time. But they do not have a business or marketing degree, and they have very little money. They are single and are living off savings now. They do have a bachelor’s degree in English. They have their own car. They use the library to check out books about once a month. They could use library resources to help them start their small business.”
ChatGPT generated a target persona for “John Anderson, a resilient midlife entrepreneur on a mission!” ChatGPT assigned characteristics that I hadn’t considered, like tech savviness and media consumption.
Here’s the rest of the ChatGPT-generated target persona for John Anderson.
Goals and Motivations
Fulfilling a lifelong dream of starting his own business.
Achieving financial stability and independence.
Creating a legacy and finding personal fulfillment through his work.
Challenges
Limited budget and financial resources.
Lack of formal education in business and marketing.
Navigating the challenges of entrepreneurship later in life.
Hobbies and Interests
Enjoys reading, especially classic literature and business-related books.
Values community engagement and local events.
Appreciates the arts and cultural activities.
Media Consumption
Relies on traditional media like newspapers and local community bulletins.
Limited online presence and social media usage.
Listens to podcasts or watches videos for learning and entertainment.
Tech Savviness
Basic computer skills but may need assistance with advanced online tools.
Open to learning and adapting to technology for business purposes.
Values
Values hard work, perseverance, and integrity.
Desires to make a positive impact on the local community.
Values practical and actionable advice.
How the Library Can Help
Access to beginner-friendly business books and resources to guide him through the basics of entrepreneurship.
Workshops and one-on-one assistance on creating a business plan, marketing on a budget, and utilizing digital tools.
Free or low-cost online courses for building essential business skills.
Networking events to connect with local entrepreneurs and mentors.
ChatGPT also said, “Understanding John’s unique situation and tailoring library resources to cater to his specific needs will be crucial. Marketing messages should focus on the practicality, accessibility, and community support the library provides for someone like John as he takes the leap into entrepreneurship.”
If I worked at a library, I qould take this ChatGPT generated persona and add or subtract the things that apply to my community.
Are personas too generalized?
There is nothing that replaces a personal conversation with a community member. But it is physically impossible to talk to everyone who lives in your service area.
Personas allow us to find the commonalities of the different segments of our audience. This exercise will lead you to create promotional items that connect with your target audience.
Your target personas will likely change over time. They may be different for different programs or goals that your library is trying to reach. That’s okay! Your target personas should be like your library: adaptable, flexible, and able to change to meet the needs of your community.
But by having defined target personas, you are better equipped with the insights needed to build an experience that consistently and efficiently speaks to your patrons as individuals – with content that’s super relevant to them.
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Courtesy Cincinnati and Hamilton County Public Library
Promoting your library can feel a lot like feeding a very hungry, very demanding giant.
You want your community to know that your library is the source of rich and valuable information. But, let’s be honest. When you are doing the entire job of promoting your library by yourself or with a small staff, keeping up with the audience’s expectations can be exhausting.
Heck, doing it with a big staff is exhausting. Marketing is tiring.
And the more exhausted and overworked you get, the more your original content suffers. You can’t put your best work out into the world when you are weary.
Your original content, like blog posts, videos, newsletters, and social media posts that talk about what your library offers and how your library helps your community, must be as engaging as possible. Those pieces of content take precedence. You should devote your energy to making those shine.
But there are so many content holes to fill! That’s where a little trick called content curation can be super helpful.
Content curation is sharing articles, infographics, case studies, videos, and other content created by other organizations on your library’s platforms.
Now, I know this sounds counter-intuitive to promoting your library. Why would you share the work of someone else with your audience? Shouldn’t you take every opportunity to engage your followers with your library’s stuff?
That would be ideal. But I know darn well you don’t have a staff of 20 writers to fill your content needs every day. And besides helping you fill your editorial calendar, content curation has other benefits.
Sharing content that aligns with your library’s mission, vision, and values will strengthen your library’s brand. It does this by building trust in your library as an institution of knowledge and inspiration. And it helps you to drive home important messages, like the joy of reading.
Before you begin sharing
The library I used to work for was huge: 600,000 plus cardholders and 41 locations. However, I had a small marketing staff. We often shared content from other sources to fill gaps in our social media and email calendars.
We set a focus for this shared content: anything we shared from outside sources had to be related to books and the literary world. This aligned with one of our library’s overall goals to drive circulation.
That focus was both simplistic and broad. It allowed us to fill our content needs with posts about authors, new books, books being made into movies, health news related to reading, beautiful libraries around the world, historic libraries (including our own), and a lot more.
Our library’s curated content led to higher organic reach on social media. Those pieces of shared content were intriguing additions to our emails. The curated content got a high click rate.
This strategy positioned us as a news source for all things related to the book world. Our followers and fans thought of us as more than a library. They turned to us for information on all topics related to literature.
So, I advise you to set a focus: one that is simple and aligns with your library’s strategic goals.
For example, Hennepin County Public Library’s strategic plan includes the line: “Offering free access to essential technology and connectivity.” Their curated content focus can be on technology and the benefits of open access to a community.
Here’s another example. One of Montgomery County Public Library’s strategic goals is to make sure all children ages 5 and younger are ready for kindergarten. Their curated content focus might be on shared literacy tips for caregivers of young children, as well as any content that helps caregivers prepare their kiddos for school.
Once you’ve set your focus, you can start sharing. Here is a list of 13 websites where you can find library-related content to share with your audience.
Do you know of a website I should add to the list? Comment below the post to let me know!
This list of user-generated content on books, libraries, and the literary world is invaluable. Use the discussion boards to give your ideas for fun, and interactive polls to create for your social media followers or email subscribers.
A good source of more high-brow literary news and lots of book reviews. Use this site to help you decide which books to highlight for individual promotions on social media and through email.
Find in-depth articles and interesting angles on literary themes. Scroll down to the bottom for links to a host of podcasts on every kind of literary subject.
My team is responsible for the blog and newsletters, and we work hard to make sure they are a rich source of content curation or promotional ideas for your library. Steal away!
This company is based in the UK and sells printing options for libraries. Their blog is rarely about printing. Instead, they cover library topics like the impact of early literacy strategies and the joy of volunteering at a library.
This daily email from Megan Kowalski (profiled here) will give TONS of great, daily ideas for content. She’s a whiz at following those little-known holidays that can make for great fun on social media (Hello, Fish Tank Floorshow Night!)
Any blog from another library or one of your partners!
If you type “library blog” into Google these days, you’ll come up with a whole list of libraries that are publishing content on a variety of subjects. They’ll appreciate you if you share their content. And you’ll know those content pieces are well-researched and written from the library’s perspective.
Your partner organizations will also be flattered if you share their content. For example, if the town yoga instructor who occasionally holds a class at your branch posts about how yoga helps relieve stress, and your content curation focus is on mental health, share that post!
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Your library’s website is more than a website. It’s actually a digital branch. And it’s an incredibly important way to drive people to your library and to help them find out about your services and items.
I have three big tips for you that you can implement to make your website more discoverable out there on the fast internet. And you do not have to be a fancy website developer to put these tips into practice!
Plus we’ll give kudos to someone doing great work in library marketing.
Do you have a suggestion for a topic for a future episode? Want to nominate someone for kudos? Let me know here.
Subscribe to this blog and you’ll receive an email whenever I post. To do that, enter youremail address and click on the “Follow” button in the lower left-hand corner of the page. You can also follow me on the following social media platforms:
Super Library Marketing: Practical Tips and Ideas for Library Promotion 