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bad customer service

I Asked a Podcast Host to Stop Interrupting His Guests. šŸ˜  What His Reaction Can Teach Us About Library Customer Service.

A few weeks ago, I had an incredibly disappointing interaction with a man I've looked up to for ages. I'm not going to name him or his website in this post. But I've been listening to his podcasts for more... Continue Reading →

Six Tips to Make Sure Your Library Does Remarkable Customer Service

Your job as a library marketer is to ensureĀ good customer service. If you don't believe me, read this blog by Jay Baer. He makes a clear case for why good customer service is crucial to theĀ long-term success of any organization.... Continue Reading →

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