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10 Tips to Make The Most of Your Next Library Marketing Conference

Photo courtesy Cincinnati and Hamilton County Public Library

My phone has a folder just for conference apps. And perhaps this is super nerdy, but I get a sense of thrill from moving an app from the folder to my homepage. It means it’s time to attend a conference!

Conferences, in whatever form they take, give you space to step away from your normal work tasks and learn, network, and get re-energized.  

And for those of us working in library marketing, conference attendance is vital. Promoting your library means you have to balance a number of skills, like creative writing, data analytics, and project management. We need ongoing training and inspiration to do our best possible work. Conferences help you do that!

But, to get the most out of the experience, you’ll need to do more than show up and take notes. Here are my top 10 tips to help you get the most value out of your next conference.

Pick your sessions in advance.

Before you get into the car, train, or plane to travel to the conference, decide on which sessions you’ll attend. Most conferences offer sessions in tracks. Those are a series of related sessions designed to give you an in-depth and multi-layered education about one area of librarianship.

You may be expecting me to recommend that you always attend sessions in the marketing, communications, or outreach track. And I do… but only if your library is sending more than one person to the conference.

If you are traveling solo, choose your sessions based on the needs of your library. Think about the coming year and the kinds of challenges that may lie ahead for your organization. Then pick the sessions that will help you to meet those challenges.

For example, this year at LibLearnX, I attended a session on strategic planning for libraries. I knew that I needed to learn more about the process so that I could encourage libraries to add communication initiatives to their strategic plans.

If you’re on the fence about a session or are having trouble choosing between several speakers running at the same time, do some research on the speakers. Look on YouTube to see if you can find their past presentations. Check their LinkedIn profile, blog, or website. Their presentation style and willingness to share valuable information with their audiences may help you make your final decision.   

Sign up for notifications.

Most conferences will send you notices through email or their app (or both) with helpful info, including places to eat and have fun when you’re not in a conference session. They may also alert you when sessions are added or dropped from the agenda. These can be valuable time savers.

Connect with fellow attendees and speakers on social media before you go.

Start checking the conference hashtag a few weeks before the conference to see who is attending and what they’re excited about. That excitement is contagious!

You might also find Facebook and LinkedIn groups connected to your conference where you can meet attendees in advance. Connecting with conference attendees and speakers ahead of time makes it less intimidating to walk into an event full of strangers.

And while you’re at it, update your LinkedIn profile. You can bet people you meet at the conference will be checking you out.

And you never know… you may find your next boss at the event. I was hired by NoveList in 2019 after meeting my current manager at the Library Marketing and Communications Conference!

Practice how you’ll introduce yourself to new people and have a few conversation starters at the ready.

You’ll be surprised how fast you can freeze up in a room full of strangers. So even though it feels weird, figure out what you’ll say to introduce yourself and then come up with three questions you can ask someone you’ve just met to help get a conversation going.

Can’t think of any good conversation starters? You can steal mine! Of course, they are all library marketing questions.

  • What’s the best way you’ve found to send messages to your community?
  • What social media channels does your library use to communicate with your cardholders? Which one works best for you?
  • How does your library measure your marketing and promotion success?

Get familiar with the venue and pack your conference tote bag.

Try to arrive on the day before the conference so you can go to the venue. Figure out where the exhibit hall, session rooms, food booths, and restrooms are located. Knowing how to get around can help ease your nerves.

If the conference has early check-in, take advantage of it. The registration desk is always busy on the morning of the first day of a conference. You’ll be glad to avoid the lines and get right into your sessions.

The night before the conference, pack a notebook and pens or your laptop, some business cards, a small snack, your water bottle, and a phone charger into a tote bag or backpack. But be sure to leave room for freebies you’ll pick up in the vendor hall.

Take notes in sessions. 

You might be tempted to skip this step, given that many speakers make their slides publicly available after the presentation. But you’ll absorb more of the information if you take notes.

Ask questions of the speakers. 

If you are in the midst of a session and you have a question about the material, write it down. Most conference sessions include a question and answer time at the end of the session.

If you find it too intimidating to ask a question of a speaker, approach them after the session. They’ll be happy to talk with you one on one.

Give yourself a break.

I made one big mistake at my first post-pandemic in-person conference. I went from session to session without any breaks all day long! It was exhausting and I never had a chance to reflect on what I was learning.

So now, I make a commitment to myself to take a lunch break every day of each conference I attend. If I can, I take my food outside of the venue or I visit a nearby restaurant and eat while going over my notes. The breaks help me to regain focus for my afternoon sessions. 

At the end of each day, go through your notes and compile a summary.  

Head back to your hotel and spend about 20 minutes just writing a few paragraphs about what you’ve learned, who you met, and how these ideas can translate into your library marketing work.

The time you spend putting your notes in order will also help to reinforce what you learn. It will also prompt you to start thinking about ways to put those new nuggets of knowledge into practice at your library!

Put what you’ve learned into practice—do not skip this step!  

When you return home, I want you to set aside one hour on your calendar as if it were a meeting. During that time, review your notes and pick two or three things you’ve learned at the conference that you can do at your library.

For example, maybe you learned ten new tips to get more subscribers for your email newsletter. Choose a few of the tips and make a plan to actually try them!

Try to do this within a week of returning, when the material is fresh in your mind and your enthusiasm and energy are high.

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I Spent 3 Hours in a Room Full of Curious and Committed Library Staff: Here Are the 4 Things I Learned From Them!

Teenagers and young people in the 1950s in a library. Some are sitting at a table looking at magazines, while others search through the card catalog.
Photo courtesy Public Library of Cincinnati and Hamilton County

This past week, I spent three-plus hours in a room with 38 library marketers.

We worked together on all those pieces of library marketing that we don’t normally have time for.

We identified our libraries’ strengths and weaknesses. (My weakness: spelling).

We named our libraries opportunities and threats. We set SMART goals.

We identified our target audiences (hint: your audience is not everyone!). And we talked about measuring promotions to replicate success.

These are the fundamentals of library marketing. These are the building blocks that ensure your marketing will be successful.

This was the first-ever pre-conference workshop for the Library Marketing and Communications Conference, which returned in all its in-person glory. Shoutout to the dozens of readers who took the time to say hello to me!

I told the group that I knew, without a doubt, that I would learn something from them. And I did.

A room full of library marketers, sitting at tables and waving at the camera.
My 38 new best friends

Here are the four things I learned from this fantastic, dedicated, intelligent, creative, and curious set of library marketers.

Library marketers need time to think.

We are all doing too much.

We must make print collateral, send emails, schedule social media posts, attend meetings, make press releases, do outreach events, and then attend more meetings.

I asked almost everyone I met at LMCC how things are going at their library. And I lost track of the number of times the response was, “It’s been a little nuts.”

The idea of setting aside time to consider what is to be done, how it will be done, who will do it, and how it can be more effective, is an entirely foreign concept to most libraries. 

We don’t give our employees the time to work through strategic planning. There is no rest. At many libraries, the marketing is done by librarians who also have other duties. There’s never any time to breathe.

And then we wonder why it’s so difficult to create successful library marketing and communications.

That happens because we never take the time to do all the fundamental work that is necessary to ensure our marketing is effective. We’re building houses without foundations.

So, the workshop gave these library marketers permission to ignore email, text messages, chats, and outside distractions. They got three hours to focus solely on building the foundations for strong library marketing.

It’s important to create that space for yourself as a library marketer. I know it’s difficult. If you can’t attend a workshop, you can set aside time on your calendar, like you would for a meeting, to do this important background work.

Put your phone in a locked drawer. Turn off your chat program. You can even leave your physical workspace if you need to. When I worked at the Cincinnati Library, I would hide in the stacks when I needed to do this work.😉

Library marketers face the same struggles.

We did a SWOT analysis exercise, where each library marketer identified their library’s strengths and weaknesses, opportunities, and threats. And then we shared as a group.

How many of these do you recognize as your library’s weaknesses and threats?

  • A marketing team made up of one person, trying to do ALL the promotions
  • Difficulty getting people to take an action, like place a hold or register for a program after they engage with marketing
  • Having too much to do
  • Having no identifiable library branding
  • The approvals process
  • Threats to funding

The list goes on.

During this exercise, the library marketers in the room began to realize that they are not working alone on an island. There are thousands of library staffers out there who understand their struggles because they face those same difficulties. They felt truly seen.

Library marketers have a lot to celebrate.

As much as we struggle to do effective library marketing, we also have many, many, many wins to celebrate. We should be proud of:

  • Our social media engagement
  • Our impactful partnerships
  • The fact that people open and read our emails more than they do for any other industry!
  • We have so much great content to promote.

We don’t do enough celebrations in library marketing. That’s one of the reasons I started giving out Kudos in The Library Marketing Show and began recognizing libraries via #LibraryoftheDay.

You can help. When you see a library doing great marketing work, give them a shoutout on social media. Better yet, email them to let them know you noticed their amazing promotion. You can also nominate a library for Kudos on The Library Marketing Show.

A little bit of celebration goes a long way to boosting morale for library marketing. We can be each other’s cheerleaders!

Library marketers thrive when they have a friend.

Most of the attendees of the pre-conference session told me they are introverts. But when I asked this room full of strangers to pair up, the room got super noisy!

There were smiles. There was laughter. There were conspiratorial looks and nods of understanding. It was magical.

And it occurred to me… sometimes we just need someone who understands our work.

You may be wondering how you can find a library marketer to be friends with. One way is to join the LMCC Discussion Group. You can also join the Library Marketing Book Club.

Or you can message me on LinkedIn. Tell me a little about yourself and I’ll introduce you to a library marketing buddy.

Let’s support and encourage each other. When we work together, we strengthen the library industry and, most importantly, do a better job of providing service to our communities.

More Advice

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