It's going to happen someday. At some point your library will face a crisis. Perhaps it will be a non-lethal but worrisome issue--black mold found in study rooms or a power outage that lasts several days and closes several branches... Continue Reading →
Convince Your Critics: How To Spin a Negative Library Review
In the world of consumer reviews, libraries have it pretty easy. Most of our cardholders love us and rave about everything we do. It's good to be beloved. But we do have our critics. And it's hard to know how to... Continue Reading →
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