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Facebook Is Limiting Links: Hereโ€™s How Libraries Are Responding

**Alt text:**  
A black-and-white historic photo of a library reading room with long tables, chairs, desk lamps, and bookshelves lining the walls. A translucent gray text box at the top reads, โ€œLibraries Respond to FACEBOOK LINK RESTRICTIONS,โ€ with โ€œFACEBOOK LINK RESTRICTIONSโ€ in large coral-pink letters.
Photo courtesy Cincinnati & Hamilton County Public Library

Hereโ€™s how libraries are trying to adapt their Facebook strategy, prioritize valuable content, and reach their communities without relying on external links.


Some library marketers recently opened Facebook and found an unwelcome surprise message: Meta will now let them publish only two posts with external links each month unless they pay for a Meta One subscription.

The restriction isn’t affecting every Facebook Page yet. But reports indicate that Meta has expanded a test it began in December 2025, and more Page managers are encountering the limit following the launch of Meta One for Business. You can read the reporting from Social Media Today.

For libraries, this is more than an annoying platform adjustment. We use links to help people register for programs, find books, access databases, get library cards, locate community resources, and take action on advocacy issues.

So, I asked library marketers how they are responding. Their answers show that there is no perfect workaround. But libraries are already testing new approaches, adjusting workflows, and reconsidering the role Facebook plays in their marketing.

Strategy #1: Moving links into the bio

The most common immediate response is to direct followers to a collection of links in the Facebook Page bio.

Robin Johnsen, who is Webmaster and Technology Marketing Specialist at Lake County Public Library in Indiana, said their library added its Linktree link to its bio and plans to use โ€œlink in bioโ€ language in new posts.

But she is not convinced that this will produce the same results.

โ€œWeโ€™re not particularly satisfied with this approach,โ€ says Robin. โ€œWe know from Instagram that people donโ€™t really like going to a link in the bio and those links arenโ€™t going to get a lot of traffic.โ€

Robin is especially concerned about the extra step required of users.

โ€œWeโ€™re going to get less traffic to our resources and events. People just donโ€™t like being redirected elsewhere to click something else. If itโ€™s not as convenient as possible, they bounce.โ€

Robin Johnsen

That concern is particularly relevant for any library that is trying to get people to do something more consequential than simply read a post. Robin pointed to a recent advocacy campaign about the Federal Communications Commissionโ€™s comment period surrounding eRate. The campaign depended on the libraryโ€™s ability to connect people directly with the resources they needed.

Ashley Littleton is also moving toward a โ€œlink in bioโ€ model in her role as Programming and Outreach Coordinator at the Charles County Public Library in Maryland.

Ashley decided to standardize the libraryโ€™s Facebook and Instagram links and is using Linktree to highlight campaigns, programs, and other priorities.

She is also creating a one-page guide to help the social media team use this approach consistently.

It reads, in part, โ€œRoutine posts should use the links in our bio. To keep CCPLโ€™s Facebook and Instagram posts consistent and make it easy for patrons to find information, do not include direct URLs in social media posts. Instead, direct patrons to the appropriate permanent link in the CCPL bio.โ€

Her guide gives staff specific calls to action based on the type of post:

  • Program promotions send people to the events calendar.ย 
  • Materials lead to the catalog.ย 
  • Service and digital-resource posts point people toward the library website.

The guide also makes an important distinction: Not every social media post needs a link. Staff spotlights, displays, celebrations, behind-the-scenes content, reading recommendations, and entertaining posts can stand on their own.

Strategy #2: Creating a permanent Facebook link post

Heather Baker, Public Relations and Marketing Manager at Troy-Miami County Public Library in Ohio, is taking a slightly different approach. She created a post called โ€œNeed a Library Link?โ€ and pinned it to the top of the libraryโ€™s Facebook Page.

โ€œI figured it would be an ongoing list,โ€ says Heather. โ€œInterestingly enough, there was no limit to the number of โ€˜linksโ€™ I could put in the post.โ€

I thought this was a great approach, and Iโ€™ve asked my social media specialist to do the same. We’ll be monitoring our metrics to see if it works.

Heather says her libraryโ€™s Facebook Pages were restricted while it was promoting a large Dolly Parton-themed event. She used the free month of Meta One to get through that immediate campaign and then canceled the subscription.

Going forward, she plans to reserve links for priorities.

โ€œMy plan is to be strategic about using the registration links in my events. I added those to my post instead of the website links, since they donโ€™t appear to be limited yet. I also added links to more of my website pages to my bio on my Facebook main page.โ€

Heather Baker

This approach gives followers a consistent place to look for frequently requested destinations without requiring each individual post to contain a link.

Strategy #3: Testing action buttons and links in comments

Veronica Potenza, who is Head of Technology and Reference at Wyckoff Free Library in New Jersey, is exploring several options. Her library is adding Linktree to its โ€œAboutโ€ section, but she is also investigating Facebookโ€™s Page action button.

โ€œYou can only have one at a time for a page, but it can be changed any time,โ€ she explains. โ€œIt could be to send a message or set as a direct link to a site. However, depending on what you set the action to be, it canโ€™t always be โ€˜appliedโ€™ to a post. I still have to look into it some more.โ€

She has also seen libraries place links in a comment rather than in the original post. But the results are inconsistent.

โ€œA few people suggested adding links in a comment on the post, which seems to be working for now, but one commenter said they got cut off from doing it,” adds Veronica.

I heard from other libraries who also said they were blocked from adding links in a post comment. The application of that rule appears to be inconsistent.

So, links in comments may be worth testing. But libraries should not build their entire strategy around a workaround that Meta could restrict or that may already work differently from one Page to another.

Strategy #4: Looking at third-party scheduling tools

Third-party scheduling tools are another possible workaround, but they raise their own questions.

Robin Johnsen said she had seen reports that scheduling tools allowed some libraries to continue posting links.   

โ€œWe have a pro Canva account that includes this service, but have discovered it does not allow for the inclusion of alt text in scheduled posts,โ€ says Robin. โ€œSo itโ€™s back to the drawing board on that one since it doesnโ€™t meet our accessibility standards.โ€ 

Ashley Littleton said her team relies heavily on Buffer. However, when she responded, Buffer was still determining how the Facebook change would affect its platform.  

Paying may not be an option for most libraries

The obvious question is whether libraries should simply pay for Meta One. That decision may be more complicated than its cost.

Robin Johnsen said government entities are listed as ineligible for Meta One, which means her library cannot purchase the subscription even if it wants to. She is working to have the library recognized as a government organization on Facebook and is also pursuing official nonprofit recognition on the platform in hopes of receiving better customer support.

โ€œTheoretically, if we are recognized on Facebook as a government org, the link restriction could be lifted,โ€ says Robin. โ€œHowever, Iโ€™ve had no luck convincing Facebook that we are one, so I have a support ticket in about that.โ€

Rethinking Facebookโ€™s role

The most important response may not be a technical workaround at all.

Robin Johnsen said her library will run tests and may eventually explain the change publicly, ask patrons how they prefer to receive resources, and shift more attention to other platforms.

โ€œFacebook will become a much less effective platform for us,โ€ says Robin. โ€œAfter I run a few tests, depending on the results, we will likely make a public post explaining to our patrons why our posting has changed and asking if they have any feedback on a better way to get them the resources theyโ€™re accustomed to.โ€

โ€œOf course, weโ€™re also looking into shifting our focus to other social media sites. I hear LinkedIn is hopping.โ€ 

Ashley Littleton views the restriction as another example of a platform creating inconvenience and then charging organizations to remove it. But she said the lack of communication was the most frustrating part:

โ€œIโ€™m not even surprised or irritated by the change. I feel like this is just the subscription model streaming services use, where intentional inconvenience becomes a revenue stream. But their absolute lack of transparency and communication is what really annoys me.โ€

Ashley Littleton

So now what?

None of these approaches is a guaranteed solution. Metaโ€™s restrictions may continue to change, and libraries are reporting different experiences across Pages and publishing tools.

For now, the best response may be to test carefully, document what happens, monitor referral traffic, and avoid building a new strategy around a loophole that could disappear tomorrow.

In my next post, which Iโ€™ll publish on Monday, Oct. 12, Iโ€™ll share seven practical steps library marketers can take to prioritize essential links, build stronger posts without them, and reduce their dependence on platforms they do not control.


Want more help?

The โ€œGrandma Hobbyโ€ Trend Is a HUGE Opportunity forย Libraries!

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Breaking News: Facebook Is Charging Libraries to Share Links

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Library Marketing Show, episode 349

I had a completely different topic planned for todayโ€™s Library Marketing Show.

Then Facebook dropped some news that could have a big impact on how libraries use social media: the platform is beginning to charge some libraries to include links in their posts.

If Facebook is one of your libraryโ€™s primary ways of driving people to your website, events, programs, resources, or online services, this is something you need to understand.

In this episode, Iโ€™m breaking down whatโ€™s happening, what it could mean for library marketing, and why this may be a sign that we need to rethink how much of our marketing strategy depends on social media platforms we donโ€™t control.

Thanks for watching!โ€‚

P.S.: If you wish, you may download a transcript of this episode.


Do you have a suggestion for a future episode’s topic? Do you want to nominate someone for kudos? Let me know here.


Miss the last episode? No worries! Watch it now.

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The โ€œGrandma Hobbyโ€ Trend Is a HUGE Opportunity for Libraries!

Watch this video now

Library Marketing Show, episode 348

Trivia nights. Mahjong gatherings. Birdwatching meetups.

Apparently, the hottest new social trend is hanging out with other humans and doing stuff together.

Thereโ€™s a growing trend toward what some people are calling โ€œgrandma hobbies.” And this is a fantastic opportunity for library marketing!

In this episode of The Library Marketing Show, I’ll share three tips for taking advantage of this trend.

Plus, we give kudos to a library that partnered with a local reporter for a whole piece on the money-saving streaming services at this library.

Do you have a suggestion for a future episode’s topic? Do you want to nominate someone for kudos? Let me know here.

Thanks for watching!โ€‚

P.S.: If you wish, you may download a transcript of this episode.


Miss the last episode? No worries! Watch it now.

Subscribe to this blog, and youโ€™ll receive an email whenever I post. You can also follow me on the following social media platforms:

How to Keep Promoting the Same Library Services Without Sounding Like a Broken Record

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#LibraryMarketingShow, episode 347

Have you ever looked at your library marketing calendar and said to yourself, “I have to promote story time again. What on Earth am I going to say this time?”

Your library’s evergreen services are really valuable, but it can get tedious promoting them over and over again.

So, how do you do it in a way that keeps that content fresh and interesting, and perhaps brings new people to your library? We’re going to talk about it in this episode of The Library Marketing Show!

Plus, kudos go to a library that combined a pop culture moment with a popular book series for timely, authentic marketing magic.

Do you have a suggestion for a future episode’s topic? Do you want to nominate someone for kudos? Let me know here.

Thanks for watching!โ€‚

P.S.: If you wish, you may download a transcript of this episode.


Miss the last episode? No worries! Watch it now.

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How One Library Built an Intranet That Staff Actually Uses!

**Alt text:**
A black-and-white historic photo shows five library staff members carrying stacks of books in a library work area lined with shelves and stacks of materials. A translucent gray text box in the lower left reads, โ€œHow One Library CONNECTS STAFF,โ€ with โ€œCONNECTS STAFFโ€ in large purple letters.

When we think about library marketing, we usually think about patrons. But every great patron experience starts with staff who know what’s happening.

That’s why I recently spoke with Nina Kenney, Head of Communications at Lake Villa District Library in Illinois, about how her library transformed internal communication.

The project was a way to strengthen culture, improve workflows, and help every employee, from part-time shelvers to department heads, feel connected.

“This project shined a light on the importance of internal communication. You can’t underestimate it.”

-Nina Kenney

The Problem: A Bigger Building Created Bigger Communication Challenges

When Lake Villa District Library moved into a new 66,000-square-foot building in 2019 โ€” double the size of its previous location โ€” communication became more difficult.

The old building naturally encouraged casual conversations. The new three-floor building meant staff rarely crossed paths, making it much easier for information to stay inside departments.

At about the same time, the library welcomed a new director, launched strategic planning, and created a Learning & Development Coordinator position. That is a lot of information to be shared!

Suddenly, email became the default communication channel for everything. Staff quickly became overwhelmed. It’s no wonder that when the library surveyed employees about their biggest frustration, the answer was clear: Too many emails.

Thatโ€™s a tough piece of feedback. As library marketers, many of us are tasked with communicating both internally and externally. Half of our job is to make sure all staff have the information they need to do their jobs every day.

So if you can’t send an email every time you need to communicate with staff, what do you do?

The Goal Was About Communicationโ€ฆ and So Much More

As the team evaluated intranet platforms, they realized they wanted to:

  1. Reduce email overload
  2. Create a single source of truth and information
  3. Streamline marketing and service requests
  4. Build community across departments
  5. Make part-time staff feel just as connected as full-time employees

That last goal became especially important.

“We really wanted everybody to feel like they were part of the team,” says Nina.

What They Built

Lake Villa eventually settled on a staff hub, which became the โ€œone source of truthโ€ location for staff.

Their staff hub includes:

  • A personalized dashboard
  • Marketing request forms with automated tracking
  • Learning & Development resources
  • Policy documents
  • Board packets
  • Leadership notes
  • Knowledge base articles
  • Project workspaces
  • Team collaboration areas
  • Staff recognition
  • Birthdays
  • Social groups like “What Are You Reading?” and “What Are You Watching?”

One feature Nina especially appreciates is the marketing request tracker. Instead of chasing down emails or worrying about forgotten requests, every project automatically enters a queue.

“I used to miss jobs because requests got buried in email,โ€ laments Nina. โ€œThat doesn’t happen anymore.”

Building Community Matters to Staff

So many of us think of internal communication in a very formal, business-like way. I love that Ninaโ€™s library took staff communication to the next level,  intentionally building spaces where staff could simply connect.

Employees share what they’re reading. They recommend television shows. Birthdays are celebrated. Staff can publicly recognize one another for great work.

Those little interactions help replace the spontaneous conversations that disappeared after moving into a much larger building. And they create a culture that keeps staff feeling engaged, informed, and connected to the libraryโ€™s overall mission.

Did It Work?

According to Nina, yes! Staff engagement has been strong, although adoption wasn’t immediate.

The team involved employees throughout development, asked them to help name the platform, and even introduced it with a fun “infomercial” during Staff Development Day.

That investment paid off. Today, staff know where to find updates, training, forms, policies, and project information without digging through overflowing inboxes.

A Surprise Takeaway About Email

One insight from our conversation surprised me. Even after building an impressive employee hub, Nina doesn’t think email should disappear.

When I shared that the library where I work sends a daily staff email, I admitted I initially assumed employees would find it overwhelming. Instead, staff told us they appreciate it. Nina wasn’t surprised.

“Say what you will about email, but it does create community. If people don’t feel engaged or they don’t feel they belong, everything else becomes harder.”

-Nina Kenney

That’s an important reminder. Internal communication works best when you choose the mix of tools that works for your staff. And thatโ€™s going to be different for every library.

Final thought

If, like me, you are trying to improve internal communication, here are some questions you can ask yourself, according to Nina.

  • Where do staff naturally look for information?
  • Are we creating unnecessary email?
  • Can employees easily find policies and forms?
  • Are project requests getting lost?
  • How do we help part-time staff feel included?
  • Are we creating opportunities for staff to connect with one another?

Want more help?

How to Get Library Staff Excited About Appearing in Short-Form Libraryย Videos

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Are We Promoting Books All Wrong?

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#LibraryMarketingShow, episode 346

When your library promotes a book, what benefit do you usually talk about?

Maybe it will help you learn something new. Build a skill. Expand your knowledge. Improve yourself.

Those are all good reasons to read, but what if we’re missing the reason people actually want books in their lives? We’ll get into it in this episode of The Library Marketing Show.

Plus, see how one Michigan library got a ton of fantastic publicity for two amazing programs.

Do you have a suggestion for a future episode’s topic? Do you want to nominate someone for kudos? Let me know here.

Thanks for watching!โ€‚

P.S.: If you wish, you may download a transcript of this episode.


Miss the last episode? No worries! Watch it now.

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What Gen Z’s Library Habits Tell Us About the Future of Libraries and Library Marketing

**Alt text:**
A black-and-white historic photo of a busy library filled with young adults browsing books and using card catalog drawers. A translucent gray text box overlays the upper center with the words, โ€œLibrary Marketing Lessons from GEN Z,โ€ with โ€œGEN Zโ€ in large yellow letters.
Photo courtesy of Cincinnati & Hamilton Public Library

For years, library staff and library marketers have worried about reaching Generation Z, the generation roughly born between 1997 and 2012. Currently, this group is between the ages of 14 and 29.

We’ve been asking ourselves the same questions (myself included): How do you reach people who have grown up with smartphones? How do you compete with TikTok, YouTube, streaming services, AI, and an endless supply of digital entertainment? Does this generation have attention spans so short that nothing we create will stick with them?

New research suggests we may have been worried about the wrong thing.

A Library Journal analysis of nationwide survey data contains encouraging news. Public library use among Gen Z has increased significantly since 2022, and many of the assumptions we’ve made about young adults simply aren’t true.

This study shows that Gen Z cares deeply about libraries. (Hooray!) They also reveal several opportunities for library staff and library marketers.

Here are the top five takeaways from the analysis.

Gen Z use of libraries is increasing

I think we should print this statistic out and put it in every staff workroom in every library!

67 percent of Gen Z respondents reported visiting a public library in the past year. That’s a dramatic increase from 54 percent just three years earlier.

That’s pretty amazing. Let it soak in for a second.

This is the first generation raised entirely in the digital age. They have instant access to entertainment and information. Yet more than two-thirds are still visiting and using the public library.

Books are still the gateway

One of my favorite findings from the research is that books remain central to the relationship between Gen Z and libraries.

Libraries ranked just behind bookstores but ahead of Amazon(!) as one of the primary ways Gen Z gets books. Librarian recommendations are also increasingly influential, with more than one-third of Gen Z saying they discover books through librarians.

For years, library marketers have felt pressure to market everything except books. But this research reminds us that books are still one of our strongest brand assets. Instead of treating books as “just another service,” we should recognize them as our biggest marketing opportunity.

Every book recommendation, staff pick, reading list, and display becomes a chance to build trust with a young audience actively looking for guidance.

Discovery doesn’t always happen where we think

The study also reinforces something I’ve written about before. People don’t simply wake up and decide to visit the library.

Discovery happens through many different touchpoints. Sometimes it’s BookTok. Sometimes it’s a friend. Sometimes it’s attending one event and falling in love with the library.

Marketing doesn’t create library users overnight. Marketing creates hundreds of small moments of awareness that eventually add up to a visit.

That’s why consistency matters far more than going viral.

Gen Z users have one thing in common with older generations of library users

The report also uncovered a familiar problem. Even among Gen Z library users, awareness of other services offered by the library besides books remains surprisingly low.

That means the phrase that’s the nemesis of every library marketer, “Wait…the library has that?” may also be uttered by this young generation.

I know this can feel like a marketing failure. But here’s how I look at it: Do you know everything that your local grocery store carries? Probably not! And that’s okay.

You go to the store to buy the things you want or need. And when you want something new or different from your regular order, you likely search by asking an employee or pulling up the store’s app or website.

It’s unrealistic, in my opinion, to expect the public to know all your library’s services. So, let’s work on making the search element as good as possible.

Can folks easily find things on your website or app? Does your staff know about all the things available at your library? (The answer you get from staff might surprise you!)

Gen Z wants authenticity, not perfection

While the survey focused on library use, it aligns with broader trends we’ve seen in digital marketing.

Gen Z responds to authenticity. They value recommendations from real people. They appreciate transparency. They trust creators more than institutions.

Fortunately, libraries have something most brands would love to have: Humans who genuinely love helping others. That’s your competitive advantage.

Instead of relying exclusively on polished graphics and promotional language, show off your staff.

Film a librarian recommending their favorite mystery novel. Record someone unpacking new books. Capture genuine moments during programs. Introduce the faces behind your services.

People connect with people. Libraries just happen to employ a lot of wonderful ones.

What library marketers should do now

Reading this research, it’s clear that to win with this generation, we should double down on what already works.

That means:

  • Keep marketing books. They’re still one of your strongest draws.
  • Make librarian expertise visible through videos, blogs, newsletters, and social media.
  • Look for opportunities to explain your other services and don’t worry if library users can’t name everything you offer.
  • Show real staff interacting with real patrons.
  • Remember that one promotional piece rarely changes behavior. Consistent storytelling does.

Final thought

Every generation wants to belong somewhere. Every generation wants recommendations they can trust. Every generation wants spaces that feel welcoming

Marketing is constantly evolving, but human behavior doesn’t change nearly as much as we think.

That’s why I think this study is so encouraging. It reminds us that libraries remain incredibly relevant even to the generation that grew up with the internet in their pocket. And that’s something we can build on.


Want more help?

Boost Teen Library Attendance: 6 Proven Strategies and Commonย Pitfalls

Subscribe to this blog, and youโ€™ll receive an email whenever I post. To do that, enter your email address and click on the โ€œFollowโ€ button in the lower left-hand corner of the page. You can also follow me on the following social media platforms:

Announcing a Small Change to The Library Marketing Show and Super Library Marketing

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I have a small scheduling change to share for Super Library Marketing and The Library Marketing Show.

Over the past few months, I’ve settled into my role as Brand and Communications Director at Cincinnati and Hamilton County Public Library.

I’m loving the work. But it’s also a big role, and I want to make sure the content I create for you continues to be thoughtful, practical, and worth your time.

So, I’m making one small change. I explain in the video.

Do you have a suggestion for a future episode’s topic? Do you want to nominate someone for kudos? Let me know here.

Thanks for watching!โ€‚

P.S.: If you wish, you may download a transcript of this episode.


Miss the last episode? No worries! Watch it now.

Subscribe to this blog, and youโ€™ll receive an email whenever I post. You can also follow me on the following social media platforms:

Rethinking Library Social Media in the Age of AI

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#LibraryMarketingShow, episode 345

What if the biggest threat to your library’s social media strategy isn’t another algorithm change… but AI?

As we become more reliant on AI tools to create content, the trust that audiences have in their library is eroding. And that’s not good news.

In this episode of The Library Marketing Show, I examine the connection between AI and distrust, and give you my advice for the future.

Plus, kudos go to a library that received recognition for collection promotion.

Do you have a suggestion for a future episode’s topic? Do you want to nominate someone for kudos? Let me know here.

Thanks for watching!โ€‚

P.S.: If you wish, you may download a transcript of this episode.


Miss the last episode? No worries! Watch it now.

Subscribe to this blog, and youโ€™ll receive an email whenever I post. You can also follow me on the following social media platforms:

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