In this episode, I talk about a crazy story of monkeys on the loose in Cincinnati and introduce the concept of newsjacking. I share the four questions you should ask yourself before you use newsjacking to promote your library.
Kudos in this episode go to Patchogue-Medford Library for their baby chick cam!
Do you have a suggestion for a topic for a future episode? Want to nominate someone for kudos? Let me know in the comments. And subscribe to this series to get a new video tip for libraries each week.
During quarantine, my 20-year-old daughter asked me to watch a reality series with her. It features her favorite Korean boy band, Stray Kids.
I was touched that she wanted to spend time together. I couldn’t say no, especially when I know she’ll be moving out of our house soon.
So during those dreary days of lockdown, I had something to look forward to: the point in the evening when she and I would make tea and snacks, and crawl into her bed to watch the members of Stray Kids compete to see who could sled down a hill holding a pitcher of water without spilling it or who could catch the most fish.
I became a fan of their music. And because I work in marketing, I started taking note of the way the promotion for Stray Kids, and other Korean musical groups, is coordinated.
Right now, six big K-pop groups are competing in a music variety reality show called Kingdom. It’s a master class in promotion. The marketing team builds excitement in the fan base by staggering promotional content over a specific period of time before each episode airs. Fans are seeing content at different times and days as they move across various platforms.
Libraries can learn something from K-pop.
Creating a compelling message, picking images, and deciding which tactics you will use to promote your library is important. But, deciding when you’ll release those promotions is just as critical.
When I started work in library marketing, I would create a marketing campaign and intentionally release all the promotions on all channels in the same day.
On the appointed day, my team sent an email and a press release. We added a homepage graphic and posted on all our social media platforms. We changed out the digital signage in our branches and put up posters.
And it was never very effective.
Then I heard marketing expert named Andrew Davis talk about staggered distribution. The approach takes advantage of the consumer cycle of excitement to expand your reach.
When you use staggered distribution, you release one or two promotional tactics at the beginning of your promotional cycle. Maybe you put up posters and send an email to your community.
Your promotion gets some play, and excitement builds in your community. People start talking about it. They might even share your promotion with their family and friends.
When the excitement dies out, you release your promotion on a second channel. The cycle of excitement and sharing begins again.
When that ends, you release your promotion on a third channel. You cycle through your promotion like this until you’ve used all the tactics planned.
When you use the staggered approach, you get a longer promotional thread. Your promotions will be more successful because the excitement around them builds over time, not in one big burst. Everyone in your audience sees the promotions. And more people take the action you want them to take!
For decades, my library used a traditional, all-at-once promotional approach to our Summer Reading program, which ran from June 1 through July 31. We released promotions using all our available tactics on May 1. And our registration numbers and check-in numbers were never as high as we wanted.
By the time we got to June 1, our audience was already tired of hearing about Summer Adventure. We used up all their excitement before we even got to the event!
So, we switched to a staggered approach.
We released promotions on our website on May 1 and installed yard signs. On May 15, we sent an email. On May 20, we put up all the signs around the inside of the library and started promotions on social media. From May 21 until June 1, we’d post once a day on one of our social media platforms. We started our ads on May 25. We sent a second email on June 1.
Throughout the course of our summer reading program, we would stagger promotions around all channels, so the message reached everyone in our audience, wherever they were consuming our content. We kept our audience excited, engaged, and interested.
And most importantly, it was effective. The first year we tried this staggered approach to distribution, we saw an 18 percent increase in registrations and a 67 percent increase in weekly check-ins.
This approach will work for your audience for any large-scale promotion. Stagger the elements of your promotion across various channels over time. More people will see your marketing and your efforts will be more effective.
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In just a few weeks, the annual summer reading program will kick off at libraries in the U.S., Canada, and the U.K. And for the second year in a row, libraries are struggling to create a program that engages the community without risking their safety.
Last year’s pandemic Summer Reading program was a challenge (boy, that’s the understatement of the decade). Many libraries were physically closed. We were still learning about how the virus spread and trying to figure out how to mitigate the risk with physical materials. Staff members were doing virtual programming for the first time. We counted any participation as a success.
I think 2021 is going to be the first rebuilding year for summer reading. Attendance and participation numbers are not going to return to pre-pandemic levels this year. Many libraries are still dealing with limited service. Zoom fatigue is real. Vaccines are not widely available. It’s going to take us a couple years to get back to “normal.”
It’s okay. Do the best you can. Celebrate any growth you see this year. And use these ten tips to make your summer reading program as successful as possible.
Drop the library card requirement.
Let anyone in your community participate in summer reading, not just library cardholders.
Dropping the requirement to get a library card sounds counterintuitive. But it opens your program up to a whole population of people who don’t regularly use the library, particularly those in under-served communities. It makes your program more inclusive. It’s a goodwill gesture.
Of course, at registration and check-in, your front-line library staff should still suggest participants get a card. Doing so will grow your cardholder numbers. But don’t make it a requirement to register or get prizes.
Make participation super easy.
Don’t ask your participants to jump through complicated steps to earn a prize. Summer reading should be three-step maximum– read, log your reading, claim a prize.
If you want to push participation in programs, I suggest making that a bonus: let people earn extra prizes or points toward prizes by attending virtual programs or in-person events, if that can be done safely in your area. You can also reward people for watching a streaming video or listening to free streaming music.
Let adults participate.
It still surprises me when I see a library that limits their summer reading program to only teens and kids. Children who see the adults in their lives reading are more likely to read themselves. So why not entice parents to participate?
This year is an opportunity to get more adults engaged with your library. Plus, the adults in your community deserve to have some fun! If you can provide that for them, they will be grateful and supportive of your library.
Add experiences to your participation elements.
Create themes for each week of your summer program, like DIY, arts, nature, and sports. Make suggestions for activities people can complete to earn participation credit, like cooking a recipe from a cookbook they got at the library, going on a nature walk, visiting the zoo or a park, painting a picture or making sidewalk art, building something with LEGOs, writing a story… the possibilities are endless.
If a participant doesn’t read 20 minutes a day but still completes an experience activity, they should get credit. This is another way to make your program more inclusive and enticing to people.
Offer both print and digital tracking options.
Many libraries have an app or an online software platform that participants use to track their reading. But your under-served community members don’t have access to a computer or Wi-Fi at home. They can’t log in to track their reading and they can’t download or use an app.
In addition, many of your connected participants may find the process of downloading the app, putting in their information, and then using it to log their reading to be cumbersome. Add a paper tracking option to ensure everyone can participate.
Print copies of your tracking log and add them to your curbside pickup bags or slip them into holds. Let participants bring it back to your drive-thru or curbside window for credit.
Ask partner organizations to help you promote summer reading.
Now is the time to “call in favors” with your partner organizations. Ask them to show support and help rebuild your summer reading program.
If you don’t have partners, you can use summer reading to build partnerships! Ask local realtors and rental agencies if they can hand out a summer reading promotional piece to prospective homeowners or new renters. Give information and promotional pieces to day care providers, teachers, summer camps, recreational centers, your local zoo, your local park board, and other civic organizations. You can even ask restaurants to include a summer reading promotional piece in their takeout bags!
Use your email list to its full potential.
If your summer goal is to increase the number of readers and the amount of materials they read, then keep suggesting things for them to read! This is a great time to promote parts of your collection that don’t get a lot of use, like online graphic novels, as well as your backlist titles.
Build a template with whatever email service you use and fill in the blanks. Send two to three suggestions to your cardholders every two weeks during your summer program. It’s a great way to re-engage cardholders. You can also use email to remind your cardholders to participate in summer reading and boost your circulation numbers for the year.
Spend money on targeted social media ads.
This is the most efficient and cost-effective way to reach people and summer is the perfect time to buy social media ads. You barely need a budget to get started. $25 is all you need to get started.
Summer reading is also a great opportunity to buy ads on several platforms and compare results. The platforms will guide you through the process of picking your target audience. If you see success on one platform, you can use that data to create other small budget campaigns for your library during the year.
Incentivize user-generated content.
Hold contests to encourage people to post photos and videos of themselves using your library and participating in summer reading. Offer a chance to win a prize drawing for submitting reviews and testimonials about your library. You can use that content to further promote summer reading.
You may discover someone who is a super-fan of your library. That person could be an “influencer” for a future library promotional campaign!
Put good customer service on display.
Even with the pandemic, you’ll likely see a boost in visits to your library for curbside or holds pickup during the summer. You’ll definitely get more visitors to your website. Make sure everything is in tip-top shape, attractive, and easy-to-use.
Stress the importance of good customer service to staff, including those who work on responding to comments and questions via email, chat, and social media. Give them talking points to help them promote a few year-round services and challenge them to pick one to mention during every customer interaction.
Put your expertise on display front and center on the website. Is your staff great at readers’ advisory? Do you have an amazing e-newsletter? Are your virtual programs fun and innovative? Use summer reading to promote the best of your year-round services and collection items.
Is your library doing anything innovative this year for summer reading? What concerns do you have about the program this year? Share your thoughts in the comments!
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Once you have taken a look inside the minds and lives of Gen Z, you can focus energy on teens as a target promotional audience. Here are seven tips to create effective promotions that reach your teen audience.
Create personas that reflect your diverse teen audience.
Teens have widely different tastes in just about everything-music, movies, clothes… the list goes on and on. That makes it hard for a library to market to them. But, if you can pinpoint exactly what kind of teen will be interested in the program or service you want to promote, you can do a better job of marketing.
Before you write any copy or create any graphics, build a persona to help you imagine the exact teen you wish to reach. How old is the teen you’re targeting? What kind of student are they? What do they like to do in their free time? Are they a regular library user or do they barely ever interact with the library?
These questions will help you decide what to write, what graphics to use, and where to put your promotions. For example, a poster is not effective for reaching an older teen who is an ambitious and college-focused student, who has very little free time, and who mainly interacts with the library online. For that teen, you’ll want to create digital promotions with photos or graphics that accurately reflect that specific population.
Build relationships with people who can help you.
Adults who regularly interact with teens, including teachers and teen librarians, will be your library’s secret promotional weapon. These adults can give you insight on your specific teen audience, including their interests, transportation situation, and struggles in school. Use these insights to build those targeted personas.
Of course, you’ll want to keep your teen librarians and the teachers in your local school district informed about new programs and services. You can also ask them to recruit teen influencers to help spread the word. Kids put more trust into recommendations from other teens as well as from adults they trust.
Ask teens what they want.
In my former library job, I was asked to promote our homework help service. I created a target persona and wrote some marketing messages.
Then, I went to a group of teens I know and I asked them for feedback. That led to a fascinating and enlightening conversation. Not only did they share their thoughts on my proposed marketing, they also provided feedback on the homework help service itself.
They thought it would be even more helpful to have homework help late at night. They also suggested that libraries schedule teen programs later to accommodate their schedule. And the teens all said that they prefer to do things in groups with other teens, so they wanted us to do more group-oriented programming.
That conversation left a lasting impression on me. I came to understand that teens are not often asked for their opinions by adults. Doing so makes them feel engaged and connected to the library. The conversation itself was a form of marketing! I also gained some insight that helped my library improve it’s services to teens.
If you don’t have access to a group of teens yourself, ask your teen librarians and teacher friends to run ideas by their patrons and students to get preliminary feedback on your services and your marketing.
Let teens market to other teens.
Teen Read Week happens every year here in the U.S. For the first few years in my former job at a library, I was very general with my marketing message. “Hey teens, it’s Teen Read Week. You should… read.” You won’t be surprised when I tell you that never worked very well.
One year, I decided to create a specific reading recommendation list for teens created by other teens. I recruited the help of our teen librarians. They asked teens to write down their favorite book along with a one-sentence explanation of why they would recommend that book to other kids their age.
We compiled the responses into a book list which was our main promotional focus during Teen Read Week. We did social media posts. Then, we created an email that we sent to our teen cardholders with a direct link to the list.
The results were fantastic. We saw a 29 percent increase in circulation for the books on that list during Teen Read Week. And we had more teens than normal who shared the social media posts about the booklist because they had helped to create it.
This list worked because teens love to be asked for their opinions about books. And they’re more likely to read something suggested to them by another teenager.
You can recreate this success for all kinds of promotions. Ask your teen librarians to recruit teens who love the library and who are willing to talk about it with other teens. Let them create TikTok videos, Instagram Stories, and Instagram Reels talking about your library. Encourage them to tag your library when they’re at the library, posting selfies on social media. Teen influencers are the most effective marketing tactic for other teens.
Market to teens’ parents and adult caregivers.
In my former job, my library received a grant for a financial literacy program. During the first year of this two-year program, we tried targeting our message directly at teens. That tactic was only marginally successful. Attendance was never at the level we wanted.
So, when it came time to plan for year two of the program, we changed course. We started targeting our message to the teens’ parents and teachers. We used the same promotional tactics-fliers, posters, emails, social media posts, and a paid ads. But we changed the message to appeal to adults who are worried about the financial literacy of their teens. We encouraged teachers to offer extra credit to students who attended.
And it worked–attendance rose significantly during that second year. You can replicate that success by taking the same approach at your library.
Emphasize the social value of your library.
Research shows teens appreciate companies and products that support good causes. They want to be involved in organizations that help to transform the world. Your library can tap into teen activism by emphasizing the social value of your library.
Create content marketing for teens to educate them about the work you do. If you have programs and services for underserved populations, let your teens know. If your library is actively involved in social justice causes, let your teens know that too. Then, make sure there are ways for the teens in your community to volunteer their time to help you!
Don’t forget the collection!
Kids still love to read. Don’t let anyone tell you any differently. They want reading suggestions. They want to know when new books are added to your collection.
Ask teens if they want to sign up for an e-newsletter so you can send them reading suggestions directly to their inbox. (Yes, teens read email!) Market your readers’ advisory service to teens. And ask teens to help you compile reading lists to send to other Gen Z patrons.
Did I miss anything? Has your library had success marketing to teens? Share your ideas in the comment section.
Subscribe to this blog and you’ll receive an email every time I post. To do that, click on the “Follow” button in the bottom left-hand corner of the page. Connect with me on YouTube, Twitter, Instagram, Goodreads, and LinkedIn.
In this episode, I’ll talk about why it’s sometimes okay to send out marketing emails and e-newsletters that are *NOT* perfect.
Kudos in this episode go to the Clearwater Public Library System.
Do you have a suggestion for a topic for a future episode? Want to nominate someone for kudos? Let me know. And subscribe to this series to get a new video tip for libraries each week.
I was recently looking through some old photo albums when I came across this gem.
You can see my mother wrote the words “My bookworm” under this photo of me, age 7, reading “The Horse That Had His Picture in the Paper” by Helen Stone. I have always loved fiction.
Of all the people in the world, I am certain I really don’t have to explain to my readers why fiction is amazing. You work in a building stuffed with fiction!
But, if I were to ask you what you’ve read lately that will help improve your work skills, my guess is that you would not name a work of fiction.
Of course, your work will be improved by reading a great business or career-oriented book. I can think of a few inspiring examples, like Ann Handley’s Content Rules, which literally changed my life, or Unmarketing by Scott Stratten. You can get a chance to read books like these and talk about them with other library staffers if you join the Library Marketing Book Club on Facebook. There is a lot of value in reading advice on marketing.
But reading fiction will also make you a better marketer. Here are the six reasons why reading fiction will improve your ability to promote your library.
Fiction is good for your brain. A study by researchers at Emory University, published in the journal BrainConnect, found that reading a novel can increase connectivity in the brain and improve brain function. Lead researcher Gregory Berns concluded, “At a minimum, we can say that reading stories—especially those with strong narrative arcs—reconfigures brain networks for at least a few days. It shows how stories can stay with us.”
Storytelling requires the work of different areas of your brain in order to help you understand the dialogue, plot, and characters. A work of fiction will train your brain will do a better job of processing complex problems in your library work.
Fiction teaches you to empathize with your community. That same study from Emory University found that reading fiction improved the readers’ ability to view the world from another person’s perspective.
Researchers theorize the act of reading forces the brain to process the emotions and physical actions of the protagonist. That processing leads to a greater compassion.
Activating compassion will cause you to create better service for your community. When you can put yourself in the shoes of your patrons, you are more likely to see their needs and find ways that your library can meet those needs.
Fiction activates your imagination. Reading fiction improved the imagination of the Emory University study subjects. It teaches you to think outside the normal boundaries of your life. It shows you the possibilities that exist when you don’t constrain yourself. It’s also a great way to forget your troubles for a few hours, and we could all use a little of that!
Fiction expands your vocabulary. A novel will expose your brain to a larger variety of words than you might run across in normal conversation or emails. The more your brain is exposed to this increased mass of vocabulary, the more you absorb it and incorporate it into your own work.
That doesn’t mean you have to write in a verbose manner in order to prove how your vocabulary has expanded. Rather, it means you’ll have a greater bank of words in your native vocabulary to choose from when you are trying to convey the perfect sentiment in your marketing pieces.
Fiction teaches you the difference between a great story and a terrible story. When’s the last time you started reading a novel and couldn’t stop? (For me, it was last month.) Now, when’s the last time you started reading a book and had to quit three chapters in because you couldn’t stand it anymore? (Again, this happened to me last month!)
The more fiction you read, the more you understand what a great story looks like. You’ll start to recognize good stories you can use as marketing for your library.
Reading fiction from your own library gives you a sense of your patrons’ experience. In the business world, companies and entrepreneurs are encouraged to go through the buying process for their own products to get a sense of what their customers experience. Library staff should do the same.
Look at the whole experience through the eyes of your community. Is your catalog easy to find on your website? Are there plenty of reading suggestions on your website, in your emails, and social media platforms? Can you find the books you love in the genre you prefer? How long do you have to wait to get your holds? Does your catalog suggest read-a-likes to keep your readers engaged while you wait for your holds? Is the process of checking out a book easy and painless?
Using your own collection can give you valuable insight. Your patrons’ delight and frustrations become your own delight and frustrations. The delights can become promotional tools for you to use in your marketing pieces. And the frustrations will prompt your library to make improvements that will increase circulation.
What are you reading right now? Do you prefer fiction or nonfiction books? Why or why not? Share your thoughts about reading and books in the comments section.
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Next week on the blog: What to do if your library’s social media accounts are hacked!
Two years ago, I listened to two episodes of the Social Media Examiner podcast that gave me nightmares.
The first episode featured an interview with a fitness instructor who lost control of ALL her accounts in the span of an hour. Her quest to gain control back was a saga I don’t ever want to experience.
The second episode featured an interview with the Social Media Examiner team as they recounted the day they lost control of their own Facebook business account.
If it can happen to Social Media Examiner, it can happen to your library.
Here’s the truth: most of us are too trusting. We probably don’t think a social media security breach will never happen to us. But we couldn’t be more wrong. In the first six months of 2020, the data protection company ZeroFOX reported a 95 percent increase in threat activity on social media accounts, compared to the last six months of 2019.
We may be even more vulnerable right now, with staff members working from home and resources stretched thin. One library I know allows more than three dozen staff members to post on their various social media accounts. I’m happy to say they are taking steps to beef up their social media security. But I fear there are too many libraries who operate in this way.
Anti-virus and malware software are essential, but that’s only half the battle. You need to take steps to protect your library’s social media accounts from compromise. Here’s how to do that.
Limit access to your social media accounts.
If you have a large team of people who post for you, consider trimming to no more than five admins for all social media accounts. Most platforms like Facebook or LinkedIn will let you assign roles to people. Limiting access is a good way to protect your full account’s security.
What should you do if you have a large social media team who currently post on your accounts? Ask your team to send pre-written posts with photos, videos, and graphics to a team leader via email or a shared file system like Google Drive, Trello, or Base Camp. Your social media account admins can pull and post that pre-written content.
Create an email exclusively to manage your library’s social media accounts.
This step will prevent your social media accounts from being compromised if one of your admins accidentally opens a suspicious link or file in their own work or personal email.
Use two-step authentication.
Most platforms will ask you to enter a randomly generated code every time you log in. Take the extra step. It’s better to choose safety over convenience.
Pick strong, unique passwords.
According to the digital risk protection company Idagent, 80 percent of data breaches in 2019 were caused by password compromise. That’s why choosing a strong password is critical.
Strong passwords contain:
At least six characters.
A combination of numbers, symbols, and letters.
Letters in both upper and lowercase characters.
No connection to your library. Don’t use the name of your mascot or the numerical portion of your street address in your password.
The easiest way to create strong passwords is to use a secure password generator like Passwordsgenerator.net. You should also consider a process for storing your passwords in a secure location, like a locked file on your Share drive. You could choose to pay a small fee for a password manager like LastPass.com and 1password.com.
Finally, you must also be sure the password you use for each social media platform is unique. Don’t use the same password across all your accounts.
Change your passwords often.
Don’t get too attached to your passwords. Changing them is an inconvenience, but it’s a small price to pay for peace of mind.
A good rule of thumb is to change your passwords at least every quarter, but more often is even better. You should also be sure to change all passwords anytime a staff member who had access to your social media accounts leaves the library’s employment.
Don’t use your library’s public Wi-Fi.
The U.S. Securities and Exchange Commission warns that public Wi-Fi is not secure. Cybercriminals easily gain access to passwords and other data on these types of wireless networks. Use your staff Wi-Fi or a Digital Subscriber Line (DSL) if available.
If you are posting on a mobile device in a location outside the library with public Wi-Fi, use your cell service instead of the public Wi-Fi. Cell service providers use encryption to ensure safety. You may need to consider the purchase of a library-owned device with cell service so staff aren’t using their personal cell service to post for the library.
Did I miss anything? Did your library experience a social media attack and if so, how did you handle it? Let me know in the comments below.
Subscribe to this blog and you’ll receive an email every time I post. To do that, click on the “Follow” button in the bottom left-hand corner of the page. Connect with me on YouTube, Twitter, Instagram, and LinkedIn.
I recently learned that there are some library marketers who face push back when they try to make sure their marketing materials are accessible.
Accessibility is a library mission. One in five people around the globe live with a disability. Libraries will never be truly inclusive until they design services, programs, and marketing with this group in mind. And so, in this episode, I’ll share some strategies to help you make sure this goal becomes a reality at your library.
Kudos in this episode go to the Hutchinson Public Library for their advocacy idea that they deploy during Library Lovers Week.
Do you have a suggestion for a topic for a future episode? Want to nominate someone for kudos? Let me know in the comments. And subscribe to this series to get a new video tip for libraries each week. Thanks for watching!
It’s been one year since I started working for NoveList.
I don’t often talk about my day job here on the blog. But the work I do gives me a unique perspective on library marketing.
I get to meet (virtually, of course) with library staffers from all over the world and spend time talking about marketing. It’s a privilege to learn from the people who are kind enough to share their insights, problems, and dreams with me.
Part of my job includes offering advice to help strengthen the position of libraries. And one thing I’ve noticed is that libraries of all sizes and shapes are making some small but common marketing mistakes. All of these little mistakes are fixable!
What’s the most common mistake you think libraries make in marketing and promotions? Share your thoughts in the comments.
Little mistake #1: Trying to promote everything your library has to offer, all at once and all the time.
Libraries are amazing. They quite literally have a service or collection item that is perfect for every single person in their community. The difficulty libraries face in marketing their breadth and depth of service is centered in matching each community member to the right service or collection item.
In the quest to make that match, many libraries will try to market everything they offer, hoping that the person who needs that item the most will see it. I had a boss who would have called this “an error of enthusiasm.”
Promoting everything you offer all at once waters down your message. It makes your marketing come off as noise to the community you are trying to reach. And it’s less effective.
How to fix it:Focus with precision on your library’s overall strategy.
What goal is your library trying to accomplish right now? Are you hoping to increase your circulation to pre-pandemic numbers? Are you helping to bridge the pandemic educational gap for elementary school students? Are you implementing a step-by-step plan to ensure your library is truly accessible to everyone? Are you undergoing a facilities improvement project?
Your promotions should be centered on whatever your library is trying to accomplish this year. When you focus your marketing with precision on your library’s strategy, your marketing will be more effective. You will avoid spreading your message thin.
Little mistake #2: Sending every email to all your cardholders.
This happens as a result of mistake #1. Sending an email to all your cardholders feels like common sense. When you are hoping to get people to check out an item, use a database, or attend a program, you want as many people as possible to know about it for maximum success.
But imagine if you had the entirety of your library service community all gathered in the same place, like a large stadium. If you stood on a platform to survey the crowd, what would you see?
There would be all kinds of people, from different backgrounds, with different economic statuses, of different ages. And if asked just ten people in that crowd to tell you a little about themselves, you would hear ten different stories from people with ten different wants, needs, and interests.
Your service community is diverse. One email isn’t going to inspire action in all your community members. Think of your emails as magazines – is there a magazine that includes every interest? Even general topic magazines like Better Homes & Gardens have a target audience and covers matters of the home and garden – not political news or sports or celebrity gossip. (My thanks to my boss, Kathy Lussier, for this brilliant analogy).
Little mistake #3: Assuming your community will see your marketing.
Remember back before the pandemic when we were all exasperated every time we talked with someone about all the services we offer besides books? We were constantly asking ourselves how it was that there were still people in the community who had no idea their library had e-books or homework help or small business resources. We were certainly marketing them! But it kept happening because our community was not always seeing our marketing messages.
Think back again to your community, gathered in the stadium. Each person in that crowd has a different preference for how they consume marketing. Some are signed up for your emails. Some come into the branch and see your posters. Some have never been in a branch before and only interact with your website… and they may have the catalog bookmarked on their computer, so they never even see your homepage promotions!
How to fix it: Target your promotional tactics.
Tactics are the specific methods you use to market your library. They include social media, emails, your website, your catalog, your digital signs, your print promotions, and more.
You don’t need to market each of your library’s overall goals using every tactic. Instead, think about where your target audience is interacting with your library. Then, choose the tactics that your target audience is most likely to see during those interactions.
For example, if you are promoting your new themed storytime, your target audience will be parents, caregivers, and educators. They may interact with your library in emails, on social media, and when they pick holds or use your curbside service.
You can target your promotional tactics specifically to this audience in the places where they are! You’ll want to send them a targeted email message, create social media posts that speak directly to them with wording that focuses on skills their children will learn in the storytime, and slip a flyer or bookmark promoting the storytime into holds or curbside pickups that contain picture books or books about parenting.
Little mistake #4: Letting fear prevent you from implementing a great promotional idea.
The ability to trust your own marketing instincts takes time to nurture. You may be worried that your great promotional ideal will fail. Or you may face difficulty in convincing others that a new promotional idea has merit.
I speak from experience. It took me five years to convince senior staff at my former library to let my department start a blog. It was frustrating. But my good idea did finally see the light of day.
How to fix it: Don’t give up.
Five years is a long time to advocate for a blog. But I did it because I knew it would be good for my library and good for my community.
I’m not advocating insubordination. But, if you truly believe in your idea, don’t give up. Be patiently persistent.
Your supervisors are a target audience, so use what you know about their priorities, motivation, and work beliefs to build your case. Keep gathering data to back up your idea. Recruit like-minded co-workers or peers to advocate for you.
Keep trying. The real winners will be your service community.
Little mistake #5: Thinking you must be an expert to be a good library marketer.
It’s a bonus to have formal training in communications and marketing. It gives you extra confidence. But for many of my readers, the role of promotions was handed to them as part of “other duties as assigned.” It’s hard to do good work when you feel unqualified.
How to fix it:You are already doing it.
If you read this blog or spend any time researching marketing trends, you’re already adding to your expertise. Keep seeking out advice from websites, videos, professional development courses, and conferences. No one understands the importance of lifelong learning better than librarians!
Remember, the more promotional work you do, the more you will learn about your audience and what works for them. The better you will get at marketing. And the stronger your library will be.
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Super Library Marketing: Practical Tips and Ideas for Library Promotion 