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Super Library Marketing: Practical Tips and Ideas for Library Promotion

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Writing

Interviewing Techniques Anyone Can Use To Land a Powerful Quote for Your Library’s Blog, Video, Social Media, or Press Release

Photo courtesy Cincinnati and Hamilton County Public Library

Interviewing a stranger about their library experience is intimidating for many people. If the thought of having an intentional conversation to elicit a sound bite you can use in a blog, video, social media post, press release, or other content sounds daunting, the post is for you.

Why a powerful quote is important.

Your audience wants to hear directly from the people impacted by your library’s work. Whether that is your staff, director, board members, or patrons, a good quote can drive home your work’s value.

A quote can convey passion or a strong point of view. It can turn a story about statistics or complicated concepts into something understandable and relatable. A quote can also establish an emotional connection with the reader or viewer.

And, if your goal is to catch the attention of local media, a good quote can make your press release, blog post, or email stand out. Because…

The media knows when your quote is fake.

I worked in a local television newsroom for nearly 20 years before I became a library marketer. And I’m here to tell you… journalists can tell when you’ve made up a quote for a press release.

I understand why it happens. Your director or coworkers may tell you they trust you to put words in their mouths. It seems less time-consuming than doing an interview.

But the media can tell when you’re making it up. That’s why an interview, however short, is key to getting an authentic quote. So here are tips to make the interview process smooth and successful.

Prepare as much as possible.

If you are interviewing a co-worker, a board member, or the director of your library, take a few moments to see if there is any documentation that gives you clues about their background. Search their LinkedIn profile and board minutes. Do a Google search to see if they’ve ever done an interview. You may learn new facts about them and their speaking style.

Think about how you might structure your piece before you even write it.

That structure may lead you to questions to ask.

For example, readers may notice that I often start library profiles on this blog with some facts about my subject’s life before they worked in marketing. I ask people to tell me about their childhood library and their work before libraries, to build the scene and give a deep background on my subject. Use this technique for any interview leading to a blog post, social media post, or video.

If you are interviewing to get a quote for a press release, I suggest writing the press release before doing the interview. Leave spaces where a quote or two would grab the media’s attention and add context and emotion to the story you’re trying to pitch. Now you’re ready to write your questions.

Craft targeted questions that elicit insightful responses.

  • Use simple sentences and language.
  • Add intention to your questions. If you want someone to share a firsthand experience or observation, craft your sentence to gently lead your interviewee to that answer.
  • Ask open-ended questions. If you must ask a yes or no question, follow up with “Why?” to give your subject the nudge to elaborate.
  • Still stuck? Use your tools. ChatGPT can help you craft questions for your interview.

To show how this works, I typed into ChatGPT: “I am interviewing my library director about a new partnership that will help community members land a job or advance their careers. Can you give me some sample questions I might use to get a good quote?”

Here is the list of questions ChatGPT gave me.

  • Can you please provide an overview of the new partnership aimed at helping community members with job placement and career advancement?
  • What motivated the library to pursue this partnership?
  • How do you envision this partnership benefiting members of our community?
  • Could you elaborate on the specific resources or services that will be made available through this partnership?
  • In what ways will the library be collaborating with the partner organization to deliver these resources and services effectively?
  • How will the library measure the success of this partnership in terms of its impact on community members?
  • Are there any demographics or groups within the community that stand to benefit most from this initiative?
  • How does this partnership align with the library’s broader mission and goals?
  • Can you share any success stories or examples of how similar partnerships have been effective in other communities?
  • What steps will the library take to ensure that community members are aware of and can easily access the resources and services offered through this partnership?

That is a huge list! It’s a great start. All I would need to do is go through and tweak the questions to match the tone I want to set and to sound more like something I would say.

Now comes the fun part: the interview!

6 tips for conducting the interview

  • #1: Record the conversation.
  • #2: Talk a little about yourself to get the conversation started.
  • #3: Ask an easy first question to calm everyone’s nerves.
  • #4: Encourage elaboration on interesting points.
  • #5: Let the person talk. Don’t be afraid of silence.
  • #6: Paraphrase or summarize key points to nudge the interviewee towards a quotable response.

P.S. You might also find this helpful

Library Marketer Shares Brilliant 4-Step Plan for Getting Press Coverage and Building Personal Relationships With Media

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Another Potentially Controversial Video: 4 More Library-Centric Words To Eliminate From Your Library Promotions 🥺

Watch this video now

#LibraryMarketing Show, episode 217

A few weeks ago, we talked about eliminating the word “resource” from your library marketing. That video started a conversation that resulted in a whole list of words to eliminate from your library marketing vocabulary.

Get the list and the reason why this change is so important (I promise I’m not trying to be a pain… there is a good reason) in this episode!

Do you have a suggestion for a topic for a future episode? Want to nominate someone for kudos? Let me know here.

Thanks for watching!


Miss the last episode? No worries!

Will I see you soon?

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A Viewer Asks: Should You Go Back and Rewrite Your Library’s Old Social Media and Blog Posts?

Watch this episode now

#LibraryMarketing Show, episode 213

A viewer wants to know: “Do I need to go back in time and update all my social media posts and my blog posts”

That’s a great question! Is it a good practice or a waste of your time? I’ll give my best advice in this episode.

Plus someone will receive kudos!

Do you have a suggestion for a topic for a future episode? Want to nominate someone for kudos? Let me know here.

Thanks for watching!


Miss the last episode? No worries!

Will I see you soon?

Subscribe to this blog and you’ll receive an email whenever I post. To do that, enter your email address and click on the “Follow” button in the lower left-hand corner of the page. You can also follow me on the following social media platforms:

Controversial Opinion: Why Your Library Should Stop Using the “R” Word in Your Promotions (Please!)

Watch this video now

#LibraryMarketing Show, episode 211

This one may be controversial but…

I want you to stop using the “R” word in your library promotions.

What is the “R” word, and what should you say instead? I’m going to explain in this episode.

Plus someone will receive kudos!

Do you have a suggestion for a topic for a future episode? Want to nominate someone for kudos? Let me know here.

Thanks for watching!


(P.S.)

Miss last week’s episode? No worries!

Will I see you soon?

Subscribe to this blog and you’ll receive an email whenever I post. To do that, enter your email address and click on the “Follow” button in the lower left-hand corner of the page. You can also follow me on the following social media platforms:

But I’m Not a Writer! 10 Free Tools To Help You With Library Blog Posts, Speeches, Emails, and More.

Photo courtesy Cincinnati and Hamilton County Public Library

I do my best writing in the darkness.

I wake up most workdays around 5:30 a.m. I pour coffee and add enough creamer to turn the liquid from black to beige. Then my coworker Scarlett and I stumble a few steps through the backyard to my office to begin the day.

I turn on the twinkle lights. I scratch my coworker behind the ears. She crawls into her office bed for another two hours of snoozing (lucky dog).

And then I begin.

The early morning, when my brain is empty and uncluttered by the tasks of the day, is when I do my best writing.

Library marketing often means cranking out text for a variety of promotional pieces. You’re likely writing blog posts, emails, speeches, press releases, talking points, and more.

Writing is difficult. But clear, concise text is essential as your library works to position itself in a world full of content.

Maybe you have been thinking about posting less on social media. You may consider turning to other, more content-rich and impactful tactics like blogs and print newsletters. If that’s the case, you’ll need to make sure your writing is readable, relatable, and memorable.

That’s where online writing tools come in handy. They can help your writing have more of an impact. They can help you craft sentences that are clear and concise, even when the subject matter is not. They can help you figure out a headline that will draw readers in. They can help you discover the right word to make your meaning clear.

And no matter what time of day you do your best writing, these tools will help you perfect your work. I use them every day on everything I write (including this blog post). Here are my favorites! They’re all free.

Before You Write

#1:Blog About

Sometimes the most difficult part of writing is coming up with an idea. This site has thousands of fill-in-the-blank prompts that can help you brainstorm your next topic. It’s a great place to visit when you’re suffering from writer’s block.

To demonstrate, I went to the site and typed in library marketing, then selected is an industry. Here are the suggestions it gave me.

You can save the suggestions and download them if you are willing to subscribe to their newsletter. And if you hit refresh, it will keep giving you ideas until you find one you like.

#2:Wordstream

This is a very simple tool that shows you new keywords and performance data to use in your text.

I typed in reading recommendations and then chose Education & Instruction and the United States for my search parameters. Here are the results.

You’ll want to use this tool to see what phrasing to use when you are creating content. So if you were looking to promote your library’s reading recommendations, you may use phrases like “Best Books of All Time” in your email and in your blog posts to drive lots of traffic to your library’s website.

#3:Google Trends

This fantastic tool measures searches from Google, the most popular search engine. You’ll get to see if your ideas play well in terms of topic, queries, and regions. It can help you to decide if a certain topic is something your audience in your community is searching for.

I typed in Summer Reading and got this report.

While You Write

#4: HemingwayApp

This text editor is helpful for creating copy that is clear, clever, bold, and easy to understand. You can either write inside the program or you can copy and paste your draft into the site.

The Hemingway App highlights complex phrases and errors. It grades your text and prompts you to break up sentences and replace words to clarify your meaning.

For example, originally, the eighth paragraph of this blog post went like this: 

And if you’ve been thinking about the advantages of ramping down your library’s social media posts, and turning to other, more content-rich and impactful tactics like blogs, you’ll need to make sure your writing is readable, relatable, and memorable.

The Hemingway App led me to change the paragraph to this:

Maybe you have been thinking about posting less on social media. You may consider turning to other, more content-rich and impactful tactics like blogs,. If that’s the case, you’ll need to make sure your writing is readable, relatable, and memorable.

That’s much easier to understand!

#5: The Up-Goer Five Text Editor

This tool is designed to help you write more conversations. It’s based on the premise that clear writing stays within the bounds of the ten-hundred most commonly used words in the English language. Use it to review the language you are using in any piece of text to make certain your writing makes sense.

Here’s how it works: You copy and paste a bit of text, or type directly into the tool, and then hit enter. The tool will point out all words you should change to be more conversational.

To demonstrate, I typed this sentence into the editor: Books help readers understand their place in the world. They can open new perspectives and new experiences for readers and enrich their lives.

Up-Goer suggested I replace these words: readers, perspectives, experiences, readers, enrich.

Obviously, you don’t have to change your text based on every suggestion. I changed several of the words in that paragraph for the final draft of this post and ignored the rest of the suggestions.

And even though I don’t always take all of its suggestions, this tool forces me to rethink the way I write. It makes me consider whether my words are truly the best way to express my thoughts and feelings to my library marketing audience.

#6: Grammarly

I am not certain I would survive without this tool. It catches spelling and grammar errors, sentence structure problems, run-on sentences, and punctuation issues that are missed by the Microsoft Word editor.

Grammarly also lets you add words using the personal dictionary function, which is helpful for those quirky instances that may be part of your library style guide. For instance, I work for NoveList, and that capitalized L in the middle of the sentence always gets flagged as an error in other editors. But I’ve added it to my personal dictionary in Grammarly.

#7: WordTune

This browser extension is a mix between Grammarly and the Hemingway App. It gives you seemingly endless ways to rewrite sentences in a more creative fashion. It’s great for when you’re exhausted (hello Fridays!).

To demonstrate, I typed this sentence into the editor: Books help readers understand their place in the world. They can open new perspectives and new experiences for readers and enrich their lives.

The editor gave me more than six alternative ways to phrase that paragraph, including these:

WordTune integrates with Google Docs, Gmail, Slack, Facebook, Twitter, Web Outlook, Facebook, Twitter, LinkedIn, and WhatsApp.

There is a free version and a 30 percent discount for nonprofits and academia on paid plans. To take advantage of the discount, go here and scroll down to the point about discounts.

#8: Cliché Finder

This tool highlights clichés in your text so you can avoid overused expressions. If clichés are your pet peeve (as they are mine), then this tool will be your new favorite!

Before You Publish

#9: Sharethrough Headline Analyzer

This is my favorite headline tool. Type your proposed headline in. You’ll get a score, and tips on ways to improve your headlines.

Every headline on this blog since the beginning of 2019 has been polished using this tool. I believe it’s one of the reasons traffic is up on my site.  

#10: CoSchedule Headline Analyzer

This free tool trains you to write clear, catchy headlines with powerful, uncommon, and emotional words. It also shows you how your headline will look in a Google search and in an email on a desktop or mobile device.


More Advice

The Secret to Writing Engaging Copy for Any Library Promotion AND Getting Results Starts With a “KISS”!

How to Get Stuff Done Without Losing Your Mind: My Top 6 Time Management Tips for the Busy Library Marketer

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Does Your Community Feel Welcome At Your Library? Why Inclusive Language Is a Critical Part of Your Promotions.

Photo courtesy Public Library of Cincinnati and Hamilton County

“Language is one of the most important parts of any culture.  It is the way by which people communicate with one another, build relationships, and create a sense of community.”

Kelsey Holmes, Greenheart Club Program Assistant.

One of the ways we can best make all our community members feel welcome and safe is to use inclusive language in our library marketing and promotions.

What is inclusive language?

The University of Oregon has the best definition of inclusive language that I’ve found. In their editorial guidelines, they say “For communication to be effective, it needs to appropriately address all audiences for which it is intended. Inclusive language acknowledges diversity, conveys respect to all people, is sensitive to differences, and promotes equitable opportunities.”

Why inclusive language is important to your library

When your library uses inclusive language in print and digital marketing materials, on your website, and in conversation at the front desk, you are fulfilling the library’s core mission. You are giving people the signal that your library is a safe space.   

A lack of inclusivity reflects negatively on your library and values. It affects library staff morale. Worst of all, it can hurt the community’s perception of your library, affecting donations and fundraising efforts.

You must make time to check all your promotions for inclusive language. Every email, social media post, blog post, digital sign, bookmark, and brochure must be examined. You must make sure you aren’t excluding someone in your patron base.

The latest on inclusive language

Inclusive language changes and evolves. Since this post was originally published, I’ve written an update on the NoveList blog which you can read here.


You May Also Want to Read These Posts

Give Your Digital Library Marketing an Accessibility Overhaul and Make Access to Your Library TRULY Open and Equal for All. Here’s Your Starter Kit.

How to Convince Your Library Staff That Library Marketing Materials MUST Be Accessible!

Subscribe to this blog and you’ll receive an email whenever I post. To do that, enter your email address and click on the “Follow” button in the lower left-hand corner of the page.

The Secret to Writing Engaging Copy for Any Library Promotion AND Getting Results Starts With a “KISS”!

	
Delivery room (2nd floor of intermediate building) - in 1898-1899 Annual Report. Moved here from first floor in 1898-1899. Photo courtesy Public Library of Cincinnati and Hamilton County.

In 1960, Kelly Johnson was the lead engineer at a division of Lockheed that made spy plans.

One day, he handed a team of design engineers a handful of tools. Then he told the engineers that they must design a jet aircraft that would be repairable by the average mechanic in the field under combat conditions using only those tools.

At that moment, the popular design phrase “Keep it Simple, Stupid” or KISS was born. It describes the idea that most systems will work better if they are designed simply.

I first heard this phrase in journalism school. Reporters, marketers, ad agents, and public relations employees are all taught the power of simplified language in copy.

Simplified copy is easy to read and understand. It sounds authentic. Conversational copy subconsciously signals to your audience that you are a person, and people like communicating with other people.

Librarians are intelligent and sophisticated people. They have a deep understanding and appreciation of complex concepts. They’re driven by accuracy and information. It’s challenging to write clearly when you’re an expert in your field!

But our cardholders may have a difficult time understanding library brochures, posters, blogs, and websites with convoluted and confusing language. They may be tune out if the wording of your promotions isn’t conversational.

Your job as a library marketer is to translate complex thoughts and concepts into a concise and clear language your audience can understand and appreciate. You must present information in a way that the cardholder can understand.

It’s easier said than done, but here is some guidance you can put into practice any time you’re asked to write a piece of library marketing.

Identify your target audience and the action you want them to take.  

Before you even write the first draft of any promotion, pinpoint your audience as precisely as possible.

Are you writing for teens ages 13-15? Are you writing for women, ages 25-54, who love to read cozy mysteries? Are you aiming your message at parents of preschoolers who need help finding books to read to their children?

When you’ve settled on your target audience, write a sentence about them at the top of the page. Be as descriptive as possible.

Underneath that, write a sentence that describes the point of your marketing material. Are you trying to persuade someone to try a new service? Do you want to increase participation in a preschool storytime? Are you trying to get teens to enter an art contest?

Once you know precisely who your audience is and what you want them to do after they’re read your marketing material, you’ll have an easier job of writing clearly.

Define unfamiliar or difficult words, titles, or services. 

Go through the draft of your material and highlight words or terms that may confuse your audience. Then, find a better way to say or explain those words.

Never take it for granted that your reader has been a lifelong user or follower of the library. Words used by librarians to describe services, programs, catalogs, and databases, which may seem common and every day to you and your staff, may not be so to your reader.

Shorten your sentences and paragraphs. 

You may have noticed that, about 18 months ago, I started writing shorter sentences and paragraphs here on the blog. Views rose by 118 percent!

That’s because shorter sentences and paragraphs make it easier for your reader to understand and absorb what you are saying. Long paragraphs look thick and off-putting. Multiple studies show readers will skip lengthy paragraphs. And the Poynter Institute’s Eyetrack Study shows people are more likely to read an entire webpage when the paragraphs are short.

There are two rules you can remember to help you get into the habit of shortening sentences and paragraphs.

  • Ziomek’s 1-2-3-4-5 rule: Created by Jon Ziomek, a professor at the Medill School of Journalism. The rule says each paragraph must contain: 1 idea, expressed in 2 to 3 short sentences, taking 4 to 5 lines.
  • Nityesh Agarwal‘s 80-20 rule: You can convey 80 percent of the information in any piece of writing using 20 percent of the words.

Get into the habit of hitting your return key more often. You can also break your writing up using bullet points or lists.

Use online writing tools.

There are lots of free tools that can help you craft sentences that are clear and concise, even when the subject matter is not! They can help you figure out a headline that will draw readers in. They can help you discover just the right word to make your meaning clear.

Here’s a list of my favorite online writing tools. The Grammarly extension for Windows is also extremely helpful.

Ask a non-library employee to read your work.

I often ask my family members to read my writing. If they find anything to be confusing or convoluted, I know I need to change it.

Bonus Tip: Read or listen to the book Everybody Writes by Ann Handley. It’s life-changing. Check your library collection first. If you have Overdrive, you’ll have the audiobook version. You MUST read this. It will make you a better writer.

Do you have tips for writing more clearly or examples where you have taken a complex library concept and simplified it for an audience? Share your experience or questions in the comments.  

Related Posts

Library Blogs are the Best! How to Use Your Website to Amplify Your Library Marketing Message on Your Own Terms

Breaking News: Make Sure Your Library Gets More Press Coverage with These Six Tips from a Former Journalist

Angela’s Latest Book Review

The Office of Historical Corrections by Danielle Evans


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Breaking News: Make Sure Your Library Gets More Press Coverage with These Six Tips from a Former Journalist

Photo courtesy Public Library of Cincinnati and Hamilton County

Before I worked in library marketing, I spent nearly 20 years as a broadcast television journalist.

I was a newscast producer for a local TV station. I created a nightly newscast from scratch. I decided which stories would be told, who would tell them, how long they would be, and more.

Every day, I was part of the newsroom decision-making process. I know why certain stories get airtime and others don’t (ratings). I know why important facts end up “on the cutting room floor” (time constraints). I know why online media outlets and newspapers write sensational headlines (clicks).

For the last eight years, I’ve been on the other side of that world. I’ve been the one sending press releases and asking, sometimes begging, for coverage of my library or for the libraries I work with in my current job.

A library blog and a video marketing strategy are the best ways to control the narrative and tell your own library story on your terms.

But let’s be honest… media coverage can be great for your library.

So here are my top six tips to help get more positive press for your library.

Did your library get amazing press coverage? How did you do it? Share your story by clicking on the feedback button in the lower left-hand corner of your screen.

Send news releases early.

For events like author visits, grand openings, and other programs, send press releases four to six weeks before the event. Then, send a reminder to the media again about a week before the event.

If your library is unveiling a new service, send your press release one to two weeks before the new service launches.

For big announcements, like awards, send the press release one week before the official announcement and include a line that embargos the release. That means the news outlet can’t cover the story in print or on air until the day the embargo ends. Put the embargo right in the sub-headline of the press release, to be sure the journalists see it.

Write a news story instead of writing a press release.

If you send the newsroom a publishable piece of content with photos or video, you win on two levels.

First, you’ll increase the chances that your library will get coverage. Second, the narrative is exactly as you want it! You make the important points. You have control.

So, write a story which the media outlet can copy and paste into a script or column. Use Associated Press style and these four basic journalistic principles:

  • A catchy lead sentence;
  • The who-what-where-when-why sequence, interspersed with a quote or two;
  • Clear writing without library jargon or technical terms. If you must use a technical term, explain it clearly. And,
  • A concise ending.

Make your quotes sound like they come from a real person.

Reporters and editors can spot a manufactured quote a mile away.

I know a manufactured quote is often a necessity in libraries. So, if you must make up a quote from your director, don’t write: “Our dynamic approach to customer service is central to our strategic initiatives. We are scheduled to implement more of these forward-thinking tactics.”

This is so much better: “We are adding an online, real-time reading recommendations service because we wanted to do a better job of answering our patrons’ questions and help them find the books they want. We’re hoping to really shake up the service experience. But mostly, we want to make it easy for people to get personal attention and a great book.”

Don’t send your press release in a mass email.  

A reporter is much less likely to follow up with you for a story if they are part of a large group of journalists who’ve all received the same story. Journalists want the “exclusive,” even on small things. So don’t let on that you are also sending your release to other outlets.

When you create your list of media contacts, include information about that outlet’s target audience, the kind of stories they usually cover, and the reporters with whom you have a personal connection.

Then, match your potential story with the right reporter rather than sending your release to every reporter you know. It’s a better use of your time and energy, and you’re more likely to get media coverage.

Find good interview subjects ahead of time.

Reporters are looking for compelling quotes that add depth to a story.

They’ll love a quote or a soundbite from a child who finally catches up in reading because of extra tutoring from a children’s librarian. They’ll jump at the chance for a quote or soundbite from an immigrant who got help at his library filling out a naturalization form.

Arrange diverse interviews, including people from all different backgrounds and walks of life. Most newspapers, TV, and radio stations will tell you their target audience is women, ages 25-54. Your interview subjects should be relatable to people in that demographic.

Pick interview subjects who are comfortable on camera and can “talk in soundbites”. That means they can make a point in three to four sentences.

Respect the reporters’ deadline.

When I was a journalist, it was frustrating to call an organization hoping for an interview or answers to questions only to be told that the person was out of the office or wouldn’t be able to call me back until late in the day.

If a reporter is calling you, chances are that they’re working on the story for today’s edition or newscast, which means they’d really like to have all the elements by early afternoon at the latest, to give themselves time to craft the story. Tomorrow is too late.

Move heaven and earth to accommodate the reporter as much as possible. When you do that, you’re more likely to get coverage every time you ask for it.

Newsrooms often have crews available at odd hours, like 10 a.m. or 8 p.m. Sometimes reporters will squeeze in a story during a very limited window in their day. They may call you and say they can come to the library in 10 minutes. Make sure you and your interview subjects can accommodate those last-minute requests.

I have a special request.

I’m putting together a conference presentation and I’m looking for some examples.

  • Libraries that have reopened and have had some success drawing people back into the physical branch.
  • Libraries who believe they’ve figured out the hybrid program model.
  • Libraries who are trying to turn their pandemic digital users on to other services now that the library has reopened.

I’ve created a form so you can brag about your library.

I know you are doing amazing work. I want to highlight you on a national stage! Thank you in advance.


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You May Also Want to Read These Posts

You Don’t Need a Press Release to Get Good Media Coverage of Your Library! Here’s the Secret Trick From a Former Journalist.

Lessons From The Greatest Press Release Ever Written!

Angela’s Latest Book Review

The Indifferent Stars Above by Daniel James Brown

Two New Tools That Will Help You Write Better Library Promotional Copy!

Watch Now

The Library Marketing​​​​​​​ Show, Episode 93

In this episode, I’m sharing two tools that will help you when you’re writing any kind of library promotional copy for any type of marketing tactic.

Kudos go to the Elizabeth Public Library in New Jersey for their great work with their immigrant population and with job seekers.

Do you have a suggestion for a topic for a future episode? Want to nominate someone for kudos? Let me know in the comments. And subscribe to this series to get a new video tip for libraries each week.

Thanks for watching!

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