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Video Marketing

The Latest Data on the Biggest Video Library Marketing Questions

Regular readers of this blog know that I love video marketing. So do most marketers. And so do our cardholders.

A study released by Hubspot on video marketing found that video marketing has not yet reached its saturation point. More brands and libraries are creating videos. 87 percent of organizations use video as a marketing tool. That’s because it’s getting easier to convince our senior leaders that video is an effective and vital part of any marketing strategy. 87 percent of consumers say they like seeing videos from brands. It’s interesting, because that number matches the percentage of  brands using videos for marketing! You can read the full report here.

Videos are getting easier and cheaper to shoot, thanks to smartphones. So, you may find that your biggest video marketing problem right now is figuring out what kind of video to create, how long your video should be, and how to make sure your finished video is seen by your cardholders. Those are my biggest issues! I researched the answers to those questions. Here’s what I found.

What kind of video should we create? 

Consumers want to see short, educational videos. That’s a big opportunity for libraries.

To narrow down the most relevant topics for your library marketing educational videos, find out what questions your cardholders are asking of staff. To do that, check the inquiries you get on social media accounts. Talk to front-line staff. And, if your library website users an after-hours chat service or has a help line, ask those employees to give you the top five questions they are asked. Then create a video to answer each of those questions.

Here’s a great example from the Denver Public Library. It’s a short video explaining how to use their self-check-out machines.

If you have the time and equipment, invest in serialized video content designed to educate your community in a new skill, like languages. I love how the Boone County Public Library did this with their “Word of the Week” video series. The series is tied to use of the Mango Languages service.

And I also love this video from the J. Willard Marriott Library which offers a seven minute tour of their building!


Here are some more ideas for library marketing videos.

How long should our videos be?

This answer is a bit more complicated because it really depends on where you are going to post the video. Each of the social media platforms has an optimum video length, according to the latest data.  Here are the bottom line stats:

Instagram: A study by Hubspot revealed that the Instagram videos with the most engagement were those that were less than 30 seconds long.

Facebook: That same Hubspot study says engagement on this platform is highest for videos that run around 60 seconds.

YouTube: Hubspot says engagement is highest for videos that are about two minutes. However, there is a ton of other research that suggests YouTube audiences will watch longer videos if the content of the video is excellent.

LinkedIn: Many thought leaders in the social media space suggest this platform has the most potential for video growth. LinkedIn suggests marketers keep videos between 30 seconds and five minutes for optimum performance on their site. Essentially, that means they’re not sure which length is best because most brands aren’t posting videos on LinkedIn. And that leaves the door wide open for libraries to experiment and take the lead in getting brand awareness and action from LinkedIn users.

Given these varied recommendations, you may consider making several versions of a video to get the most performance out of your videos. My library recently did this for a video we created called Library Love, where we had librarians read notes of thanks and gratitude written by cardholders. The main video runs four minutes and is housed on our YouTube channel.

Now, you’ll notice that’s a bit longer than the recommended two minutes. But the content is good and we have gotten a lot of engagement. We created shorter versions for the different social media platforms.

How should we promote our videos?

It isn’t enough to post your video on YouTube or your website and forget about it. No matter how short your video is, it still took time and effort to create. You’ll want to make sure people see it. The most effective way to promote your videos, in my opinion, is through emails. Send an email to your cardholders with a link to your video. You might also consider playing your videos at an event. We did this with this same Library Love video. We played it our most recent board meeting, at staff meetings, and for legislators at a recent event. And of course, we’ve already talked about how to optimize video for social media. But if you have the budget and ability, putting a little money behind promotion of your video on social media can help tremendously.

Subscribe to this blog and you’ll receive an email every time I post. To do that, click on “Follow” button in the bottom left-hand corner of the page. Connect with me on Twitter, Snapchat, and LinkedIn. I talk about library marketing on all those platforms!

 

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Outstanding YouTube Channels Every Library Marketing Insider Must Watch


It’s important to make professional growth a part of your day as a library marketer. How else will you get better at your job? Keeping up-to-date with changes in the marketing industry is difficult. You can read blogs and Tweets and attend webinars. But I find that videos can engage and inspire in ways that the written word or a 60-minute online seminar cannot.

I subscribed to a couple of channels on YouTube where I go to watch videos once a week. These channels help me to stay up-to-date on new technology and give me new ideas to put into practice at my library. Here are the five channels every library marketing insider should subscribe to for marketing inspiration!

Andrew and Pete

Andrew and Pete run a marketing agency and they’re hilarious. Their videos are full of energy, funny moments, and engaging graphics. But it’s the content that really hooked me. Their ideas and tips can be put to work for your library right away. They don’t push expensive software or radical workflow changes. They’re all about real-world results. Their explanations are clear and make complete sense. They’re very customer and results focused. Sign up for their weekly email and get a link to their videos emailed directly to you!

Razorsocial with Ian Cleary

Ian runs a global digital and content marketing company from his home base of Ireland. He’s got a conversational style of speaking. Like Andrew and Pete, Ian has a lot of really good, easy-to-implement tips that you can use at your library. He’s incredibly smart and has the best insights on blog promotion. His video series also includes tips on video marketing to podcasting. He’s got an entire playlist of how-to videos for all kinds of marketing challenges.

Jessica Stansberry

I recently discovered Jessica while looking for a tutorial on how to use Trello. She’s got lots of how-to videos about blogging, Facebook, YouTube, and video marketing. Her videos are fun to watch, beautifully produced, and easy to follow.

HubSpot

I love HubSpot’s free online marketing courses and their YouTube channel is really just a visual extension of their commitment to educating marketers. Their videos are broken down into categories like creativity, brand awareness, and social media. They’re recently uploaded a bunch of material on artificial intelligence and chatbots. I know from some of the library marketing chat boards on LinkedIn and Facebook that many of you are curious about AI and chatbots. I recommend you start here!

Whiteboard Friday from Moz

The main Moz channel is packed with lots of videos about SEO and website links. And you should make time in your week for their Whiteboard Friday videos featuring Rand Fishkin and his team. Their short, concise, and visually appealing. The videos focus mainly on Google and web design, two topics that library marketing needs to take more time to consider. There are also videos in the series on social media.

Subscribe to this blog and you’ll receive an email every time I post. To do that, click on “Follow” button in the bottom left-hand corner of the page. Connect with me on Twitter, Snapchat, and LinkedIn. I talk about library marketing on all those platforms! 

Video and Libraries Make The Perfect Marketing Marriage

I have some homework for you.

Sometime in the next seven days, I want you to go to the New York Public Library’s Facebook page and watch some of the video marketing they’ve done over the past few months. Specifically, I want you to check out their live book recommendations with Lynn and Gwen (Gwen also co-hosts the NYPL Podcast The Librarian is In which is a MUST LISTEN for library marketers.) About once a month for half an hour, these two librarians from NYPL get on Facebook live and give book recommendations to people who give them information via the comments. It’s genius. And it’s free. And you should be doing this–or something like it–too!

Most library marketers are afraid to try video marketing. (I will be looking at the results of the poll at the beginning of this post to gauge if I’m right about that!) I can understand that fear. But I come from a TV background, so video marketing and live video isn’t as foreign to me as it might be to you. So this post is all about lifting the veil, so to speak. I’ve got a secret for you. Video is not as hard as you think. I hope I can give you the confidence to do video marketing!

Video, whether live or recorded and edited, is an easy and relatively inexpensive way to market your library. But the most important point I want to make is that IT IS NOW NECESSARY TO PRODUCE VIDEO FOR YOUR LIBRARY. There is data to prove that but, rather than list it here, I’ll give you this beautiful infographic with statistics on video marketing for 2017 from Hubspot.

The social media platform with the most power to amplify and engage library users is Facebook. And Facebook is rewarding and boosting posts that include video. If you want to reach more people with whatever message your library is trying to send, you must use video.

But many libraries still think video marketing is only something for large libraries with a huge staff. Let me show you why you can do it, no matter your size or budget.

It’s no longer expensive. In the past, producing video was expensive and difficult.  The “barrier to entry” was high. You needed a ton of heavy and complicated equipment. But that is no longer the case. My library produces videos using our regular DSLR camera, which we also use to take still photos of library events. We have two wired lavalier microphones which we purchased for about $75 each. We have a set of lights donated to us by a former TV news photographer. And we have a Go Pro camera purchased several years ago. But you don’t even need any of this equipment to do your videos. We have also shot video on our iPhones! And that has worked perfectly well. Your library likely has an Adobe Creative Suite license already, which will allow you to edit. You can also use iMovie or a host of other online editing software pieces, many of which are free. Here’s a great list.

You can learn how to shoot and edit online. If you’ve never worked with video before, Lynda.com has a host of video production courses which you can take at your desk for free if your library has a Lynda.com subscription! You can also subscribe to this YouTube channel by Amy Schmittauer. She’s got all kinds of tips about video marketing using all kinds of equipment, including a DSLR camera and smartphones, plus tips on how to set up a background for your video and how to “act” on camera! She’s just fun to watch and really down to Earth.

You have the tools to distribute your videos. You no longer have to send your produced videos to a television station and pay top dollar to have them broadcast. Social media has changed all that. Upload your video to Facebook. Upload your video to YouTube. Upload your video to your website. Then promote it and watch your message get across to new people.

Perfection is no longer required. Honestly, I think this is the biggest reason many libraries are hesitant to get started with video marketing. We all have this idea that the video has to be narrated by the perfect person with the perfect hair in front of the perfect background. That’s old school TV thinking and it’s no longer necessary. In fact, the best videos are the ones that show your authentic self. You don’t have to be scripted. If you’re doing a live video, it’s okay to pause and look something up when someone asks you a question. It’s good to show that you’re human and those human moments make videos more interesting and exciting. So please don’t worry about getting every little hair to lie in place, having the right clothes, or always saying the right thing. You’re talking to real people, even if they are on the other end of a video screen. And they’ll forgive you–and love you–if you aren’t robotic. Everyone loves a librarian and you will find fans just for being you!

To see some of the work my library has done with video, here’s a link to our YouTube channel. Have you seen great instances of video marketing by libraries? Please share with me in the comments so I can check them out!

Subscribe to this blog and you’ll receive an email every time I post. To do that, click on “Follow” button on the bottom left-hand corner of the page. Connect with me on Twitter and Snapchat–it’s where I talk about library marketing! I’m @Webmastergirl. I’m also on LinkedIn, Slideshare, Instagram and Pinterest. Views in this post are my own and do not represent those of my employer.

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